Customer Testimonials
Frank my contact at Mercedes,is always helpful and a true professional!
(Translated by Google) Excellent (Original) Excelente
I had a great experience working with Victor Cruz at Mercedes-Benz New Rochelle. He was professional, helpful, and made the entire process smooth from beginning to end. He took the time to answer my questions, made sure I felt comfortable throughout the process, and helped me get into my dream car! I truly appreciate his patience, knowledge, and dedication to making the experience a great one. Thank you again Victor!
⭐⭐⭐⭐⭐ An Unforgettable Experience at Pepe Cadillac – Thank You, Efren Panjon!
We recently purchased our Cadillac Escalade ESV from Pepe Cadillac in White Plains, New York, and I genuinely cannot express how incredible our experience was, all thanks to Efren Panjon!
From the moment we met Efren, we knew there was something special about him. He is, without a doubt, one of the kindest, most genuine, honest, and understanding individuals we have ever had the pleasure of meeting. Not once did we feel pressured or rushed. Instead, he made us feel completely comfortable, welcomed, and valued—not just as customers, but ... Read More Google - Nov 13, 2026
I had a good experience at this dealership. The team works together to make it all happen quick and easy. Thank you a pleasure working with you all!
Service at White Plains Mercedes really couldn’t be any better. Have been bringing my cars there for 28 years, and they’ve never set a foot wrong.
Big thanks to Victor for his attention to the details.
Terrible customer service I suggest going to the new Rochelle location . Stay away from Daniel the guy scare like a sales man but he gives more of a construction worker vibe he is very deceiving and likes to insult customers . He called me a lier and when I threatened him with making a review he told me it doesn’t matter because they can report this false and get it removed . The sales manager is a joke I reported the incident to him and he flat out disregarded my concerns and defended Daniel’s actions . Stay away from this place ... Read More Google - Nov 12, 2026
Last Monday I brought the car for replacing the front tires and do wheel alignment I was there 11 am I picking up 5 pm I was last one in place this normal two hours job take 6 hours by the way my office bay for this service real money not fake to receive this kind of service
George is the best service rep! He is incredibly knowledgable, offers context to any repairs and has become someone that I can trust when it comes to the maintenance and upkeep of my vehicle. Thank you George!
I would recommend White plains mercedes to everyone. Professional and very courteous.
5 star experience working with Michael Ehrlich at MBWP. Super transparent and communicative throughout the process and delivered my new build ahead of schedule. Highly recommend.
The staff called to confirm the appointment. My car was ready when I arrived to rent. The staff was extremely polite. The next morning they called to let me know my car was ready. When I arrived, my car was ready and washed. The entire experience was very smooth and professional.
Chris was an exceptional listener and made my first Mercedes-Benz purchase such a wonderful experience. He took the time to understand exactly what I was looking for, listened to my needs, and made the entire process feel effortless. He made sure I felt comfortable, informed, and confident every step of the way. I couldn’t have asked for a better experience. Thank you, Chris, for making my first Mercedes purchase so easy and memorable!
Service manager was unbelievable went to Bat for a warranty on our tires. Highly recommend this dealership.
Great service. Really nice people I would go back 1000 times because of the treatment
Great Dealership with outstanding staff and service department. The GM is very knowledgeable and customer-focused. Great place to buy and service your Audi.
No complaints. Staff was courteous and professional. My salesman ("Juan") was knowledgeable and receptive to all of my needs and financial limitations. Based upon my recent dealings with Pepe Cadillac I would gladly conduct business with them in the future. K. Jennings Valdosta Georgia
My new car got a warning light soon after I bought it so had it towed to Mercedes of White Plains but obviously didn’t have an appt. The Service Advisor, Dan, and Service Manager, Jay, did a great job helping me out to get the car in the shop and fixed within a day.
Scheduling and communication was perfect. Had no complaints.
Very professional staff. Special shout out to Guiermo in the service center, helped me with my bags and even carried my coffee and knew I was running late for work. Got me through the process with ease.
I don’t have sufficient words to express how pleasant my experience was. I live in rockland county. When I got home I realized that the key to the loaner car was still in my pocket. Ouch !! . Umar immediately said that someone would come tomorrow to pick it up. I was very impressed. It’s literally a reason to always own or lease a Cadillac from Pepe. Thank you !!
Great environment ! Very classy. The staff is very professional, courteous, respectful and pleasant . My CT 6 was cared for very well . I am very grateful ! Brien my service tech is a real Pro ! He will go far !
The service at White Plain Mercedes is the best I have seen at any dealership. They are honest, helpful, thorough and prompt. I wish I could take our other cars to be serviced by them! I can not recommend a service department more highly.
I did not buy a car from here, but I also havent bought a new car yet either. The reason for my review, however, is due to the amazing job the sales team did during my shopping experience! Howie and Ingrid were amazing in terms of touching base, following up, and getting me competitive numbers from the jump. They were super kind and transparent, and dealing with them was awesome! I still may pull the trigger with a genesis down the line, but I am unfortunately dealing with some title issues on my current car. All in all, great, albeit ... Read More Google - Nov 9, 2026
😍😍😍
Great service exceptional support
From arrival to departure, staff was attentive, communicative, and service-oriented. It is important for me to thought partner with service personnel...all of my questions were handled responsively.
Service advisor, Ashley, was amazingly helpful & addressed all my needs.
Great service beautiful experience don’t have words to explain how great this team is thank you and shout out to the whole staff of Mercedes Benz of New Rochelle
I acquired a used loaner Cadillac from Pepe back in 2019. Then Covid hit and I didn’t drive it much. Today my 2018 XT5 only has 60,000 miles but Runs and looks like a new. The thing I really like about Pepe Is the service department specifically, Brian. He is a great service manager, very responsive and goes out of his way to make sure everything’s taken care of. I am leaving the state of New York, but Brian will be one of the things I miss every time I have an issue. Five stars to Brian and the service team. ... Read More Google - Nov 7, 2026
Best Mercedes service center in Westchester. 5 star experience all the way.
Not a great experience for us. So many maintenance issues, not great service.
I leased my car here last summer and have been coming back for service ever since. The whole team always makes me feel welcome. I’d definitely recommend this dealership!
The most seamless experince. Albert Helena can make it happen for you too 👌🏽✨
The entire car shopping process was made enjoyable by white plains Mercedes.
(Translated by Google) Professional service (Original) Profesional service
Very professional work and in timely manner no complaints just excellent.
Excellent service. Dan was great
Excellent service from MB As always!!!
I had a great experience with Mercedes-Benz of New Rochelle. Ivan was professional, courteous and very helpful throughout the process. He was always there to keep me informed and answer all my questions which made my purchase feel easy and stress -free. I’d definitely recommend Ivan and his manager Steve for a smooth and hassle-free purchase!
My experience with Audi Nyack has been extremely disappointing. They operate an online parts website and advertise shipping throughout the United States. However, despite living in Arizona and having matching billing and shipping addresses, my orders have repeatedly been canceled because they claim their credit card processor flagged the transactions as “fraud.”
What makes this even more frustrating is that I had a significantly better experience ordering from another authorized Audi dealership in Maryland. That dealership had no issues shipping nearly 100 pounds of brake rotors all the way to Arizona and honored its advertised website pricing without any problems.
At ... Read More Google - Nov 3, 2026
The most pathetic service that I’ve ever had at any Mercedes-Benz dealership I had booked an appointment for my service 10 to 15 days in advance and I was asked to come at 4 PM to drop off the car and a loaner car would be provided was mentioned. I called this morning to ask if I could come an hour earlier to drop off the car and initially I was told that I did not have an appointment and the person I spoke to started arguing that I did not have an appointment I would not be able to get a ... Read More Google - Nov 2, 2026
Dealer vastly overcharges for MB parts. Be careful, price check all parts with an independent mechanic.
Shitty customers service.
I drove 2.5 hours to Genesis of White Plains to purchase a Certified Pre-Owned (CPO) Genesis GV80, expecting a high-quality vehicle and the level of customer service that should come with a luxury brand. Unfortunately, my experience has been extremely disappointing.
After getting home and spending some time familiarizing myself with the vehicle, I discovered that the driver’s power seat would not move up. I immediately contacted the sales consultant to explain the issue, expecting some assistance or at least a professional response. Instead, I was essentially told that it happened while the car was with me and asked what ... Read More Google - Oct 26, 2026
They returned the car without cleaning or washing it
One of the worst dealerships. Zero respect to the customer.
Bought a lyriq here. No demo of the car. Just rushed through everything.
Came with tons of issues. Had to follow up multiple times to get things sorted. Everyone is a manager but they cannot manage a simple car sale. Everyone is a prima Donna.
Took them 2 months to get the registration together. That’s 3 weeks after the temporary registration expired.
It’s always a different departments issue. It was never a different departments issue when they had to sell the car .
Didn’t even tell me that the brand ... Read More Google - Oct 19, 2026
It’s was the worst experience I’ve ever had from a dealer, the Vihicle was not even certify after the purchase, sale and service was I hot you, and good by
Had my vehicle for six days wasn’t able to contact anyone with information in reference to my vehicle very poor communication
This was my first time bringing my vehicle to Mercedes Benz of New Rochelle. Before leaving my car at the dealership on October 13, I removed my valuables. However, I did leave a Ziploc bag containing approximately $20 worth of quarters in my glove compartment.
I returned to pick up my vehicle first thing in the morning on October 14. After leaving the dealership, I stopped at a parking meter and checked my glove compartment, only to discover that it had been left in disarray and that my quarters were missing.
I was very disappointed and concerned by what I discovered. As a ... Read More Google - Oct 14, 2026
they never have a loaner, and they take forever to service your car. when i try to call they always say that "they'll call me back"
Wholesale department is a total joke. Doesn’t answer the phone whether states to call for them to get vehicle ready and once there no one even tries to help you, had to remind about me being here and wanting to pick up a vehicle, had to spend total of an hour to just grab a vehicle. I’m not expecting pamper service as a retail customer but would be nice just a general human treatment. Can do much better.
Excessive service was recommended during the service and when I turned down those service, they don’t give complimentary car wash anymore.(which I got for every service past 5 years) which is ok, I don’t really need it. What makes it unacceptable is they failed my inspection too. I just bought this GLS from thier shop 2 years ago with just 16000 miles on it, and they failed the inspection. I just got the inspection done from an autoshop with no issue.
I brought my car into the service Department on September 21 due to my engine light turned on and my car would not start after pumping gas. I picked up my car on September 23, and was told the engine control unit was check and it’s ok to drive. Today September 24, the engine light came back on. I have had the worst experience driving my 2023 GLB 250 Mercedes Benz. This isn’t the first time my car was returned to me and had to bring it back to the service Department. I will be dropping my car off again. 🙄
I have purchased my wife's GLE from here about a month ago. Everything was great until I found the raised floor in the right rear side when I came back home. I took pictures with flat hard book to show them to the sales guy. He told me all the cars at the dealership have the same raised floor on the rear right floor which I knew was a toal BS!. I owned more than 5 German cars , three mercedes , I have never had this issue. So I took it to Local Mercedes and the tech said, " HA HA ... Read More Google - Sep 24, 2026
I had a very bad experience with salesperson Peter Makaj. Use anyone else. My mother leased the car through him and, after her untimely passing, he wouldn't assist with the pickup and return of her car. Since I don't live locally, this presented many logistical challenges and expenses for us. In fact, he hung up on me several times and didn't return my phone calls. Negative stars.
Parts & service quoted me nearly $700 for a part that costs $30 and took 5 minutes to install with no tools.
I'm honestly shocked to see so many great reviews and a 4.9-star rating because my experience with this dealership was absolutely terrible.
One of the managers in particular completely misled me. I won't name names, but I was pressured and manipulated into applying for financing even after I clearly explained — and showed them — that I already had an approval from another dealership. I specifically did not want to risk losing that approval.
The only reason I even considered their offer was because they were offering me a slightly better deal and the monthly payment would have been a ... Read More Google - Sep 4, 2026
I am very disappointed with the service I received. My vehicle was at the service center for more than six days, and throughout that time, I repeatedly called for updates. Unfortunately, my service advisor was rarely available, and communication regarding the status of my vehicle was extremely poor.
After waiting more than six days, I went to pick up my vehicle only to discover that the original problem had not been fixed. This was extremely frustrating and disappointing, especially considering the amount of time the vehicle was in their possession.
Overall, my experience was very unsatisfactory. I expected better communication, ... Read More Google - Sep 1, 2026
I ask my wife to take the car to Mercedes benz of New Rochelle for my yearly inspection because I was busy at work,I guess it was a bad idea because she was told that she had to wait for 40 min because she wasn't aloud to drop the car and leave,I'm sad to say that from all the years that I been serve as a costumer your Mercedes benz of New Rochelle is the Worst.
Asked for an estimate on damage to my bumper. Was told I would get an email with the information the next day. Never received email. Called 3x and never heard back the entire week. Very disappointing.
Very disappointing experience with Mercedes-Benz of White Plains. My contact person was Dannielle, and unfortunately, communication was extremely poor. Text messages and phone calls would go unanswered, and getting updates on my vehicle while it was being serviced was frustratingly difficult. I had to constantly reach out just to find out what was going on.
What made the experience even worse was that when I received my vehicle back, I was never given a clear explanation of what was actually wrong with my car or exactly what work was done to it. As a customer, I should not have to ... Read More Google - Aug 21, 2026
Cadillac has really frustrated me. My Cadillac Lyriq suddenly would not start one morning, and it seemed like the battery was completely dead. Since I purchased the vehicle from the Cadillac dealership in White Plains, I contacted them for assistance.
The dealership sent a tow truck to pick up the vehicle, but the truck was too large to enter my parking area. The dealership operator then told me that I could arrange another towing company myself and that Cadillac would reimburse me for the towing cost. However, I was never reimbursed.
After inspecting the vehicle, the dealership told me there ... Read More Google - Aug 19, 2026
Jose was my advisor, and made the total experience a night mare
Very disappointing experience with Genesis of White Plains. I was told the vehicle I wanted was available, so I submitted a credit application. About an hour later, I was told the vehicle had already been sold, but they still ran my credit. I would never have authorized a credit check if I knew the car wasn’t available. What made it worse was the poor communication afterward and no real effort to address my concerns. Based on my experience, I would not trust this dealership and strongly recommend confirming the vehicle is actually available before allowing them to run your ... Read More Google - Aug 8, 2026
I am extremely disappointed with the service I received at Pepe Cadillac. I drove approximately 40 miles because my 2025 Cadillac LYRIQ was experiencing a serious safety issue. Whenever the warning message appeared on the dashboard, the brakes did not operate properly, creating a potentially dangerous situation.
As soon as I sat down with the service advisor, I was told they did not have any technicians available and that the earliest appointment was August 21. Instead of inspecting the vehicle or trying to help, I was simply told they could not repair it that day. It felt like they had already decided not ... Read More Google - Aug 5, 2026
The service was good. But I also had a concern about my brakes and I was told that I will be charge to check my brakes even though my tires were going to be rotated. Then I was told I don’t drive enough but if I had a low leases contract with 7k miles what would have been the excuse. My lease is almost up and I’ will not be going back to Mercedes. I will be going back to Lexus because this would not be a problem.
Absolutely unprofessional and super greedy! Ready to take you to the cleaners!
Spent 4 days back and forth 10 phone calls a day and messages every minute to sell me an Escalade. Once we agreed on price, I realized the salesman is selling me a coverage for $4k for what is already covered by GM special warranty. The moment I asked for the details of both warranties, he realized that I caught the plan, immediately texted me that the car was sold, 20 minutes after we agreed and he was pushing me to pick up the car the SAME DAY!!!
Do your homework ... Read More Google - Jul 31, 2026
I am extremely disappointed with my recent service experience. Prior to bringing my vehicle in for its annual service, my Mercedes-Benz app worked flawlessly, including the ability to remotely lock and unlock my vehicle. Immediately after service, that functionality disappeared, and despite spending considerable time trying to troubleshoot the issue myself, it remains unresolved. Even more frustrating was my inability to get a service manager to return my calls or provide assistance after multiple attempts. I expect much more from a premium brand like Mercedes-Benz. Breaking a feature that was working perfectly is disappointing; failing to provide responsive customer service ... Read More Google - Jul 25, 2026
I left my car for service and inadvertently left some money in my glove compartment when I returned to retrieve my vehicle my money was gone !
I left my car here to be serviced and someone stole money out my car
The salesperson I worked with was very friendly, professional, and genuinely a great guy. Unfortunately, I can’t say the same about my experience with the product or the service department.
Just one week after purchasing my brand-new 2026 Mercedes Sprinter, the check engine light came on. It’s both ridiculous and embarrassing to have this happen on a vehicle that’s only a week old.
I called the service department expecting that, given I had just purchased the vehicle, they would make every effort to get me in immediately. Instead, I was told the earliest available appointment was July 27.
The ... Read More Google - Jul 15, 2026
I appreciate the fact that I was fit in for an appointment that wasn’t scheduled but what I didn’t appreciate was the fact that my car got rubbed to the left side to the bumper and wasn’t told anything. I had to discovered it after the fact, then was told that rub was there and it is old. My car may have been dirty but was never scratched or rubbed. It was dirty due to the fact that it was in the garage for over two weeks because I was on vacation
I don’t know about anybody else, but this is about the worst Mercedes-Benz dealership I’ve been to they take your money and tell you your car will be ready one day and turn around and tell you something else to prolong you getting your car back once you get them all the documents that they need then again take their time and continue to change dates on when you get your car back if you ask me, this is the worst Mercedes-Benz I’ve ever been to and I owned a Mercedes-Benz for over 20 Years New Rochelle Mercedes-Benz👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
My experience with the Genesis service department at White Plains was one of the worst customer service experiences I've ever had.
I had a confirmed service appointment that was scheduled over the phone, including confirmation that I would receive a loaner vehicle. I drove approximately an hour to the dealership after receiving that confirmation and planned my entire day around the appointment.
When I arrived, I was told that the person who scheduled my appointment "doesn't work for Genesis" and that the calls are handled by a third-party service. I was then informed that they would ... Read More Google - Jul 7, 2026
I cannot recommend this location for service. It has been no end of issues dealing with what should have been a simple repair. I don’t know if the repair work was done incorrectly or if it was a faulty part, but it has been 3 months dealing with this department with no end of issues. They were initially unable to send me an actual estimate, and instead sent me an estimate for $1200 just to run the diagnostics, with no mention of the actual problem. I had the loaner car, and they failed to check it back in when I returned ... Read More Google - Jul 6, 2026
Buying experience was great, everything went downhill after. Mats were lost by courier, plates weren't applied for on time, after a month they took all details needed to register and I received permanent plates after 2 months of buying the car, so couldn't drive for a while with expired temp plates.
Courier vehicles drivers are absolutely awful.
Disappointing service experience.
I brought my car in this past weekend for routine Service A maintenance at 11:00 a.m. After checking in, I was asked to take a seat and told that a service advisor would be with me shortly. The advisor did not come over until about 11:30 a.m., and said he had only just been informed about the car.
The car was returned to me around 2:00 p.m. Within a few minutes of leaving the garage, a dashboard message appeared: “Check oil level at next refueling.” I contacted the shop and was asked to bring the car right ... Read More Google - Jul 2, 2026
My vehicle was in Jorge’s possession for five days, and no one bothered to contact me to explain the diagnosis or provide an update. I find this level of communication completely unacceptable, especially from a Mercedes-Benz dealership.
I would like to acknowledge Nicole, who finally stepped in on the fourth day and managed to reach Peter, the service manager. Unfortunately, Peter was unable to resolve my concerns, explaining that my service advisor, Jorge, was off on Thursday, October 8, 2026.
An employee’s day off should never be an excuse for leaving a customer without answers. There should be a proper ... Read More Google - Jul 1, 2026
Great Dealership with outstanding staff and service department. The GM is very knowledgeable and customer-focused. Great place to buy and service your Audi.
My experience with Audi Nyack has been extremely disappointing. They operate an online parts website and advertise shipping throughout the United States. However, despite living in Arizona and having matching billing and shipping addresses, my orders have repeatedly been canceled because they claim their credit card processor flagged the transactions as “fraud.”
What makes this even more frustrating is that I had a significantly better experience ordering from another authorized Audi dealership in Maryland. That dealership had no issues shipping nearly 100 pounds of brake rotors all the way to Arizona and honored its advertised website pricing without any problems.
At ... Read More Google - Nov 3, 2026
Another exceptional experience with Audi Nyack! This is my second Audi with the dealership, and the level of service continues to be unmatched. I connected with Cristian immediately. He was personable, knowledgeable, and made the entire experience feel like catching up with an old friend. I told him exactly what I wanted, took a test drive, and the team had my dream car on the lot in no time. The entire process was seamless from start to finish. Cristian and the Audi Nyack team truly set the standard for customer service. I can’t recommend them enough!
Great Service Dept. Very informative team and specialist.
No complaints about this place. Treated great and great service. Specially thank you to Alexander for all the help.
Romaniel is very professional and helped me and my husband.
After getting my Audi A5 serviced at Audi Nyack, let me say the experience was phenomenal. A transmission issue was detected, and like any car owner who keeps up on their maintenance, I was naturally upset. I spoke with the service manager, who explained everything clearly. He assured me that the problem would be fixed and that it was unfortunately just normal wear and tear. Now that the repairs are finished, my vehicle drives smoothly and has me reflecting on why I'd rather maintain it than replace it. Audi Nyack did an amazing job; the service manager and Jeffery ... Read More Google - Oct 21, 2026
they never have a loaner, and they take forever to service your car. when i try to call they always say that "they'll call me back"
Parts & service quoted me nearly $700 for a part that costs $30 and took 5 minutes to install with no tools.
Professional, transparent and welcoming. Top service, easy to communicate & schedule with. I could work remotely at Audi Nyack while getting my 60k service. For the level of service I consider the prices good value and will come back even after moving to CT. Jonathan Zink in particular deserves a special Thanks - I really appreciated his efforts to keep everything up to highest standards after the last service.
I had an incredible experience working with Dennis. He was knowledgeable, exceptionally helpful, and went above and beyond to make sure everything was taken care of for to the little details. He made the entire buying process smooth and effortless. If you’re looking to purchase a car here, ask for Dennis!
Great customer service experience
Thank you Dennis
Audi Nyack is the best. Great sales and service teams. Highly recommend them.
Buying my car was such a great experience thanks to Romaniel. From the very beginning, he was knowledgeable, patient, and genuinely cared about helping me find the right car. He made the entire process smooth and stress-free, and I never felt pressured.
What really stood out to me was that, by the end of the process, I felt like I had made a friend. Romaniel went above and beyond to make sure I was happy, and his kindness and professionalism made all the difference.
I’d also like to recognize his coworker, Cristian, who took the time to help me ... Read More Google - Aug 3, 2026
⭐⭐⭐⭐⭐
I had an outstanding experience at Audi of Nyack. I called because I was having an issue with the digital key on my 2025 Audi S5, and Cristian Gonzalez recommended that I stop by. He took care of reinstalling my digital key quickly and professionally, and had me back on the road in no time.
Cristian was knowledgeable, friendly, and provided exceptional customer service. It’s refreshing to find a dealership that is so willing to help on the spot without any hassle.
I highly recommend Audi of Nyack, especially if you have the opportunity to work with Cristian Gonzalez. I’... Read More Google - Aug 1, 2026
Audi Nyack provided exemplary customer service. It was my first Audi and the entire experience was smooth. Romaniel was a top salesman. Very personable.
I recently purchased a car from Audi Nyack and had the pleasure of working with Dennis. Not only did he painstakingly search the country for a hard to find model, but once located, he professionally managed the process through the sale. We're incredibly happy with the car, thank you so much for pulling it off.
This was my first time buying a car by myself and I am so happy this is the dealership I ended up doing it with. Spiro was kind, completely straightforward and extremely helpful from day one until the day I came in to purchase (because I live an hour away so everything started over phone calls and emails). He was very clear with all prices, how the process would work, and everything I would need for it to be complete. He is very responsive with emails and phone calls. He did everything to make sure I was happy. They were ... Read More Google - Jul 22, 2026
Dennis Wolf is one of the Best Sales People from the start to finish. Hus expertise and follow up and courtesy and professionalism are top notch. He deserves the best rating. Anyine looking for an audi and an excellent experiecne should reach out to Dennis. Hes just a nice guy with excellent skills and follow up.
Very positive experience with Dennis Wolf for a certified car. He was warm, clear, and straightforward which led me to proceed with Audi Nyack.
From the moment we walked into the dealership, my husband and I immediately noticed a level of professionalism and care that truly stood out. We had visited BMW and LEXUS (having owned these cars previously) and were turned off by their long and chaotic sales approach. Audi's salesperson, Cristian Gonzalez, noticed us immediately and even though we knew it was close to their closing time on a holiday weekend, he made us feel at home and welcome. He took the time and effort to bring the car we had seen online from the rooftop and made us super comfortable ... Read More Google - Jul 10, 2026
One of the easiest car buying experiences of my life. I would recommend them to anyone.
The receptionist was very inviting and helpful.
I recently purchased a car from Audi Nyack, and I couldn't be happier with the experience. From start to finish, Dennis Wolf, my salesperson, was extremely helpful, professional, and knowledgeable.
He took the time to answer all of my questions about the car and about the process when I decided to purchase. He, along with the manager and finance manager, made sure I felt comfortable every step of the way. There was never any pressure, and their honesty and attention to detail made the car-buying experience smooth and enjoyable.
I would highly recommend Audi Nyack and Dennis Wolf to ... Read More Google - Jun 17, 2026
From the moment I set up my service appointment staff were helpful. Jeffery was in charge of my service , he was very professional and personable. He made himself easily available to answer my questions. I would recommend Audi Nyack
Highly recommend Audi Nyack after two positive car purchases. Hallie is super responsive, knowledgeable and thorough-- a pleasure to work with. Jason and Kurt are also excellent. No nonsense, games or hassles - just a straightforward buying experience.
I have not found Audi Nyack to be any different from other car dealers with whom I have done business over the years, no better no worse.
I recently sought to buy a certified pre-owned, with an extended warranty. After receiving a quote one day on the warranty I asked to see the actual warranty agreement. Instead I was given a quote for $1500 higher for the warranty, and was never shown the actual warranty. When I sought to cancel, I was told it was an innocent mistake because the manager had given a quote on the adjacent automobile on the ... Read More Google - May 14, 2026
My only concern with Nyack Audi is that they never showed me the operational of the vehicle, especially the computer system
I recently brought my car to Audi Nyack for the first time, and the entire visit left a lasting impression.
As soon as I walked in, Jeff welcomed me right away and made everything feel smooth from the start. He was extremely knowledgeable and took the time to explain exactly what my car needed in a way that was easy to follow. He broke everything down clearly, addressed every concern I had, and made sure I felt confident moving forward. His professionalism and attention to detail truly stood out.
After that, I sat in the waiting area where Frank quickly ... Read More Google - May 4, 2026
I was trading in my 10 year old car for a new Audi. From the beginning to the end the process was way less stressful than it's been in the past. There was some back and forth on the value of the trade-in and purchase price, which was done all over the phone. The delivery was easy, just showed up with my old car, signed some paperwork, and drove away. I was already very familiar with the vehicle and did not need much help getting it all set the way I wanted. I would definitely go back to Audi Nyack.
Dennis Wolf was beyond amazing! From the moment I walked in until the moment I drove off in my new vehicle he went above and beyond to meet my expectations. I walked into Audi Nyack with the intention to trade in my car for another vehicle and Dennis introduced me to a vehicle which had more features than what I was looking for. The transaction was smooth and communication was amazing! If you’re thinking about purchasing a car, trading in a car or anything that has to do with car head over to Audi Nyack! It was definitely worth ... Read More Google - Feb 27, 2026
I had a great experience purchasing a used Audi Q3 from this location. My Salesman Dennis was extremely kind, helpful, fun and easy to work with. Everyone in the office made the process go by seamlessly. I would definitely recommend this office and Dennis!
I had the best experience at Audi Nyack. Corey was so nice explaining everything that was happening from start to finish. Every dealership should have a Corey…++++
This dealership in not only the best Audi dealership in NY/NJ but the best one I’ve used in the last four states I’ve lived in since buying my first Audi 10 years ago. Corey has been our INCREDIBLE service advisor and despite having the most basic model A3 treated as though we owned the most high end Audi. I trust his advice unequivocally and will never take my car to another dealership. Devon, the manager for loaner vehicles, is top-notch as well. He is always so positive and helped me many times, even when I couldn’t get ... Read More Google - Feb 21, 2026
I was a long time customer for many years. I recently called to have my A6 in for service. I was taken aback, when told I had not been there in a while and they could not service my car at their location. To add insult to injury, I just received their advertising email! Not very professional or welcoming.
We had a great experience working with [Dealer’s Name] when buying our son his first car. They were patient, knowledgeable, and made the process easy and stress-free. We really appreciated the honesty and guidance, especially for such an important milestone. Highly recommend!
I have leased at least 4 cars from Audi Nyack. My experiences have been top notch each time. I just leased a 2nd Q7 from them in 2.5 years. One thing stood out this time. His name is Dennis Wolf. He is a young man to watch. He was great at communicating, was able to navigate through the negotiations and most importantly honest. Lastly, i received a handwritten thank you note from him. All i can say is very impressive. AM
Best customer service!
Audi has a very professional, caring and super helpful staff. Service was excellent and I would recommend Audi Nyack to friends and relatives.
Dennis Wolf and team did an incredible job setting me up with a 2023 SQ5. The process was efficient and seamless, and I was able to pick the car up within 2 days of completing the deal. Love the car so far and looking forward to working with Dennis and team again in the future.
How is it possible that I never did a review for Audi Nyack?! This is perhaps my favorite dealership. I have been driving Audi’s for 24 years now; I am now on my 5th Audi. I currently own a 2018 Q7 which I got at another dealership in 2020. I also lease a 2023 A6 which I got at Audi Nyack. I became a loyal customer at Audi Nyack after following several employees who previously worked at another Audi dealership. Everyone is always so kind and friendly at Audi Nyack. I especially love Devon and Cory in service. My lease is up on ... Read More Google - Dec 29, 2025
I can’t say enough about our positive experience working with Dennis Wolf and the team at Audi Nyack. If you’re in the market for an Audi and live anywhere near Audi Nyack, without a doubt this is where you should go.
Purchasing my new car from Dennis was truly top-notch. He was knowledgeable, personable, and kind throughout the entire process. When it comes to sales, it’s the little touches that leave the biggest impressions, and Dennis made me feel like I didn’t just drive away with an amazing new car, but with a new friend. That’... Read More Google - Dec 24, 2025
After a long battle with engine lights, EPC, side curtain airbags, and all the sensors lighting up like New Year’s fireworks, it’s finally over! Huge thanks to Peter, the service manager, who carefully investigated why all these lights came on—like a runway at an airport—and discovered that the battery had been running in a default mode causing all these issues. Got my car back yesterday, just one day before the holidays. Fantastic service with smiles all around! 🚗
Audi of Nyack Rocks!!
Great experience buying a new car. The process was smooth and the sales team was very helpful.
I’ve been taking my car here for a couple of years now but this year…. Jonathan was extremely personable, professional and most helpful. He exceeded my expectations. I was having such a bad day and Jonathan not only helped me but he made me smile laugh and feel better. I’ll continue to bring my Q5 here and highly recommend them. Especially if Jonathan continues to work here.
Dennis Wolf and the team at Nyack Audi were awesome to deal with. As a car enthusiast and extremely particular with the cars I own and drive, I had been searching for a clean certified pre-owned S5. I was made aware of a Tango Red ‘23 that they had gotten on a trade. I inquired about it, they let me know it was available and went up within hours of finding out.
When I got there, they were ready to speak with me and I was introduced to Dennis Wolf. Dennis, a decorated veteran and a Dad, was very engaging, knowledgeable ... Read More Google - Nov 23, 2025
Took my car for a simple 20k miles oil change and a NYS inspection when I made the appt I told them I only want this done...After I picked up my car they charged me over $900 and claimed they checked 100 things and screwed up my car... idling rough around 2 at normal speed without stepping on the gas and lacking power..
Tried calling them back a day later ...can't get anyone...only the receptionist who assured me a service advisor will call me back in 15 mins...now it's been over a day and no response yet.
Very disappointed ... Read More Google - Aug 9, 2025
Looking for cars over the weekend and must have been bothering paul while we were there. I'm not really sure what his problem was. the lease wasn’t due right away so he wasn't getting an immediate paycheck, or maybe we weren't down to his standard but besides his oversized suit and smug demeanor he had us drive the car up to the garage and just left us there to figure a way back. This is the kind of behavior i would expect at Ford not Audi. Paramus is just a little further from us. we wont ... Read More Google - Jul 29, 2025
Repeated calls to their parts department , no answers all day. I went through the direct line and still got forward to the line that went unanswered for another 5min and then just hung up.
Audi service center has now had my car, that is covered by extended warranty, in their possession since April 18th. After receiving a phone call 10 days following drop off, to pick up my “repaired” vehicle, there was a noticeable noise coming from under the hood which led me to believe they don’t truly care for the client experience, because what paying customer would be delighted to receive their vehicle back still showcasing very noticeable mechanical issues? I’ve been calling back and forth between my extended warranty and this Audi service center week after week, day after day, managing ... Read More Google - May 23, 2025
Avoid this dealer at all costs. They took $1,500 refundable deposit from me over a month ago on the “all new Audi A5” despite not having any real info or idea on when the car would be available and after assuring me that tariffs wouldn’t impact the car since they already had an MSRP. After over a month of contacting several people and being promised my refund will be issued. I get nothing but the run around and am now forced to take them to small claims court. Do yourself a favor and go elsewhere.
I purchased a car from here and bought an extended warranty. I went ahead and canceled the extended warranty and the dealership refuses to refund me my money as written in the contract. The dealership will not return my phone calls and has decided to completely ignore me. I would not recommend doing business with this dealership. Audi should definitely look into the management practices at this dealership.
I wish I could give a zero and not 1 star, I went to this dealership and dealt with Jeremy and let me say he is the guy you want to ask for he wasn't the problem here he was actually very helpful, I really wish I could have gotten a deal done with him. The problem was on their website they had a Q5 PHEV with $5800 dealer discount and $4000 audi event discount, So I'm assuming the EV credits would be on top of that. Nooo When they came back with the offer it had about $11k off but ... Read More Google - Dec 17, 2024
Avoid the service center here if you can because after my experience I am willing to drive an hour just so I don’t have to deal with these jerks.
I had the worst experience you can imagine regarding something so basic. I got a brand new car that’s less than a week old and ran into couple of issues including a check engine light. My dealer was over an hour away so they advised me to visit the nearest Audi since I am under warranty and that they’d be happy to cover any cost of replacement parts ... Read More Google - Dec 6, 2024
Disgraceful! I made an appointment for a diagnostic for $235. When I showed up for my appointment I was told the price is $235 per issue found! What a rip off!!!!
If you have a low tolerance for incompetence, avoid the service and parts departments. Incompetence runs amok.
I am extremely frustrated with the servicing here. This is where I always take my Audi for servicing and I usually I have a decent experience, but this time was the complete opposite.
I dropped my car off on a Saturday. The rep who helped me said he would try to get the car done today, so I assumed worst comes to worst, I can pick up my car on Sunday or Monday. I was not told that they were closed on Sunday and also on Monday for the holiday. If I had known that, I would have postponed the ... Read More Google - Aug 31, 2024
Recent experience today, from the lead service guy at the desk was deplorable. Angry man who brushed off my questions about service on my 2015, bought from you guys, and have had serviced before. So I simply went to Jack Daniels and bought a new A6. Keeping the S4 also - and will have Jack Daniels service this also. GOODBY Audi Nyack.
edit: 10/11/2024
Unfortunately, I have to edit my review since the manager never got back to me about $500. he charged my credit card which i specifically said cannot happen. i was told a refund would occur after the fact and if it wasn’t possible i’d hear back. Haven’t heard back since May even when i called last week. so i’m making this review now. thanks audi.
Amazing service! Everyone was so sweet and went above and beyond. From Peter the manager to the serviceman. They were all fantastic! My car was in horrible condition and I finally ... Read More Google - Jun 28, 2024
I Wish i knew this!!!!!!!!!!
I am extremely disappointed with my recent experience at Audi Nyack.
I had been leasing an Audi Q3 and, as my lease was nearing completion, I confirmed with my sales associate that I would be able to purchase the vehicle outright in cash at the end of the lease. Three weeks ago, I was clearly told that this would not be an issue.
However, when I returned to complete the purchase, I was unexpectedly informed that Audi Nyack does not allow customers to buy their leased vehicles in cash. This completely contradicted what I had ... Read More Google - Jun 14, 2024
Was using them for years. But last year something changed. Problems with new car delivery, problems with license plates and more. Will not go there anymore
i am not one to leave bad reviews but this has left me no choice. i used to bring my car here for regular service but i absolutely will not be doing that anymore.
in December 2023 (12/27 to be exact), my fiancé brought our car in as the low tire pressure light was on and i wanted a diagnosis. For this appointment on 12/27, i chose to use a loaner vehicle as it was available. my fiancé drops the car, takes the loaner home (about a 15 min drive, we live 6.2 miles from the dealership). No more than two hours later i received ... Read More Google - Apr 12, 2024
The Worst experience!!!
Name to remember: Robert Sommers
I walked into the dealership to price out a new SUV, and as I walked around the vehicle, I hear someone shout from a distance "You Need something". I look around to see Robert sitting at his desk and couldn't find the strength to get up and greet me like a customer. I told him i was interested in a Q8 because my lease is due and the first words out of his mouth was, "well your payment will be in the thousands" . He then asked me ... Read More Google - Mar 21, 2024
Worse dealership ever
Audi Nyack can use a new team. They’re untimely and unprofessional. I went in for a service & while there it seems as if one job that’s assigned to one person is somehow assigned to the whole service department! as to where no one is exactly sure on updates to on what’s taking place. Ex) who’s bring what car around who’s informing the customer of what. Just for starters.
Now onto unprofessionalism . The service department communicated a time & date to pick up my vehicle that was there for service.I agreed & even communicated ... Read More Google - Feb 24, 2024
I would never recommend this service department to anyone! I took my truck to the service department back in October for a recall... when in service, the exterior of my truck had been hit with 5-6k worth of damage and I was never informed of this. Fortunately, I realized and took the truck right back to service. When notifying the service manager, Peter Boffoli, and feeling confident that a dealership of that size would have more cameras than Disneyland to properly address this, he advised me that the cameras "do not work" jokingly (& insurance liability, no?!). ... Read More Google - Dec 31, 2023
I have been a customer of Audi Nyack for more than 5 years and based on experience today I will never use this dealer ever again nor would I recommend anyone go to this dealership.
I had an issue with the order of parts and instead of being told truth I was lied to and on top of that the service person had the audacity to tell me to get out of the dealership and that my car would never be serviced by the Audi nyack. I was shocked and stunned by this and though this person’s manager heard this ... Read More Google - Nov 22, 2023
Needed at state inspection and to have my tires rotated, even though I made an appointment with a loaner I got a call that they don’t give them out on weekends, fine because the service should “only take 90 minutes” K, I get there a little early and ask about a time quote - he quotes a little more than “two hours to be safe” but he’ll call us so we go into town for lunch. We never got a call but after 3 hours decide to uber back because we really didn’t want this to take our whole ... Read More Google - Oct 29, 2023
Beware of any Audi EV (electric vehicle). We purchased a 2022 Audi Q4 etron from this dealership in Sept 2022, and had worked with Ramone. He is an excellent salesman. The vehicle is an electric vehicle and is supposed to get about 240 miles per full charge. Not once in almost a year have we ever got even near 175 miles from one full charge. In fact, we cannot even get 150 miles on one full charge. We have had the vehicle in for service at various Audi dealerships (this one included) more than 5 times and yet no one will admit that the car is ... Read More DealerRater - Sep 20, 2023
Do not go to this dealership to the service department especially Mike they are dishonest people I have a oil leak upper and lower pan I have a power Tran warranty they charge the insurance 2300 then they wanted to charge me other 4300 to do the timing Chain the warranty company paid them for the labor they told me it would take 12 to install and it wasn’t covered btw my brother was a service manager At Scarsdale Ford he called the insurance company and they told him I’m covered they wouldn’t even talk to my brother do not ... Read More Google - Aug 24, 2023
Just a horrible experience all around. They had me waiting over 7 weeks for the car title to come in, all while holding my $1000 deposit. When I got tired of waiting and asked for my deposit back they insulted me for going with another car. Now, two weeks later I am still waiting for my deposit and I found out today they never processed it. I would think twice before doing business with Spiro and Audi Nyack
Just a horrible experience all around. They had me waiting over 7 weeks for the car title to come in, all while holding my $1000 deposit. When I got tired of waiting and asked for my deposit back they insulted me for going with another car. Now, two weeks later I am still waiting for my deposit and I found out today they never processed it. I would think twice before doing business with Spiro and Audi Nyack
Spiro Milliaressis Will make sure my friends and family will never do business at this dealership. Openly talking about me while cursing at me while looking at my name on Computer. I was sitting right next to him with another salesperson. Manager was told about the situation but did nothing to rectify the situation. Trust me my business is local and we have been recommending people here for years never again. This guy was stunned when he called me and realizing i was sitting right next to him. No apology. Got to love how they feel about guest looking to ... Read More Google - Oct 14, 2022
Great experience buying Q5 and A4. Ramon Rojas gave us the best deal on both cars! He even stayed after the dealership closed to answer our questions. No regrets switching from Mercedes where were about to get a car.
Wow! What an unbelievable experience. Rob Cece and the entire team at Audi Nyack were beyond helpful, friendly, and professional. I've been to many dealerships in many states over the years, and never in my life have I had an experience buying a car that I could actually call pleasant. You won't find any BS hidden fees and charges at Audi Nyack, they were transparent and honest with me about each detail every step of the way. Besides the fact that every other dealership in town is charging OVER msrp, yet they were able to work with me ... Read More DealerRater - Mar 28, 2022
If I could give zero stars, I would. I had a recall scheduled maintenance, which I scheduled a month in advance, for 7:45 AM. Due to work, I had to drop my car off the night before. When having my car picked up by a family member because I wouldn't make it in time, they're claiming Audi has not completed the maintenance. I tried calling the service department. I called 5 times, it rang and then kept cutting off on me. Hm, I've called in the past & someone always picked up right away. Horrific customer service. I'll ... Read More Google - Mar 2, 2022
They are quick to emphasize that doc fees are cheap for Jersey residents - and certainly true. However, try and get service! My first service on my 2019 A3 was fine but very expensive so they talked me in to the (very expensive) Audi plan. Just called for 30,000 service and was told 2 week wait. I explained that the tire pressure monitor wasn’t working properly and I was nervous to drive the car and was basically told that it wasn’t their problem. So I will take it to Mavis and go local. Don’t get sucked in by a couple ... Read More Google - Oct 9, 2021
My new vehicle purchase experience with Audi Nyack was superlative. Ramon (Sales), Anthony (Finance), Melissa (Service Coordination), Brittany and Cory (Service), Chris (Parts), and Joel and Phil (valet drivers); each and all were competent, helpful, thorough, punctual, and humane. Excellent people, communication, deal, workflow, and delivery. Everyone at Audi Nyack followed through for me; they did what they promised, in full and on time. Also they listened to me, gave good advice, and consistently treated me like a human being. In the car sales business, that is truly the best you can ask for, and far better than most.
Great experience with Rob Cici. He helped me with a special order vehicle and kept me updated all along the way. Everything went smooth, no surprises. I buy cars very regularly and this was by far the easiest and most transparent transaction.
Started off good then went downhill. Was in the market for a Certified S5 Sportback or a new one depending. Started off with Andrew who no longer works there unfortunately who was a sweetheart patient and very helpful, even came in for a test drive to be honest I didn't get a good vibe from the rest of the employees but I shrugged it off. Andrew sat with me and we were going over options and I told him I would be ready in a couple of weeks I was paying off some bills. When I was ready Jason ... Read More DealerRater - Apr 26, 2021
Audi buyers beware!! I bought a new Audi Q7 at this dealership 5 1/2 years ago and I was just told by the service manager that the sunroof system failed and needs to be replaced. This is coming ~1 year after the extended warranty expired. The cost of the repair is $4,000.00 + tax and the vehicle has depreciated by over 55% during this time. I was told by the manager this happens and I am just unlucky! Think twice about buying these vehicles!
This dealer has a split personality.
The sales side is awesome and painless.
The service dept flat out sucks. Had to take my car to get a few aftermarket items installed.
Vehicle was absolutely filthy when I picked it up. Asked the valet why it wasn’t clean so I can inspect the PPF and ceramic. His response? “It was snowing yesterday” Well it wasn’t snowing when I picked it up. In fact, it was sunny.
Car was not charged after I asked the girl on the phone to make sure it was as I was going straight to ... Read More DealerRater - Feb 24, 2021
Great customer service ! Had a great experience .Worked with Minas Papadakis, great guy! He helped me find the right car for me ! And loving my car ! 👍👍👍
Ramone and Matt from Nyack Audi made my Q3 buying experience an enjoyable one. Gave me the best price right away and was way below my nearest dealership by a long shot. Did not try to sell any packages to me that was not necessary and it was a no pressure dealership! Highly recommended!!
Robert Cici was the most professional salesman I have ever encountered...I am in the car business and can wholeheartedly say....10+ for him and the entire staff...efficient, professional, personable....I can go on & on....excellent Experience!!!!!!!
Frank my contact at Mercedes,is always helpful and a true professional!
Service at White Plains Mercedes really couldn’t be any better. Have been bringing my cars there for 28 years, and they’ve never set a foot wrong.
Terrible customer service I suggest going to the new Rochelle location . Stay away from Daniel the guy scare like a sales man but he gives more of a construction worker vibe he is very deceiving and likes to insult customers . He called me a lier and when I threatened him with making a review he told me it doesn’t matter because they can report this false and get it removed . The sales manager is a joke I reported the incident to him and he flat out disregarded my concerns and defended Daniel’s actions . Stay away from this place ... Read More Google - Nov 12, 2026
Last Monday I brought the car for replacing the front tires and do wheel alignment I was there 11 am I picking up 5 pm I was last one in place this normal two hours job take 6 hours by the way my office bay for this service real money not fake to receive this kind of service
I would recommend White plains mercedes to everyone. Professional and very courteous.
5 star experience working with Michael Ehrlich at MBWP. Super transparent and communicative throughout the process and delivered my new build ahead of schedule. Highly recommend.
The staff called to confirm the appointment. My car was ready when I arrived to rent. The staff was extremely polite. The next morning they called to let me know my car was ready. When I arrived, my car was ready and washed. The entire experience was very smooth and professional.
Chris was an exceptional listener and made my first Mercedes-Benz purchase such a wonderful experience. He took the time to understand exactly what I was looking for, listened to my needs, and made the entire process feel effortless. He made sure I felt comfortable, informed, and confident every step of the way. I couldn’t have asked for a better experience. Thank you, Chris, for making my first Mercedes purchase so easy and memorable!
Service manager was unbelievable went to Bat for a warranty on our tires. Highly recommend this dealership.
My new car got a warning light soon after I bought it so had it towed to Mercedes of White Plains but obviously didn’t have an appt. The Service Advisor, Dan, and Service Manager, Jay, did a great job helping me out to get the car in the shop and fixed within a day.
Very professional staff. Special shout out to Guiermo in the service center, helped me with my bags and even carried my coffee and knew I was running late for work. Got me through the process with ease.
The service at White Plain Mercedes is the best I have seen at any dealership. They are honest, helpful, thorough and prompt. I wish I could take our other cars to be serviced by them! I can not recommend a service department more highly.
From arrival to departure, staff was attentive, communicative, and service-oriented. It is important for me to thought partner with service personnel...all of my questions were handled responsively.
Best Mercedes service center in Westchester. 5 star experience all the way.
Not a great experience for us. So many maintenance issues, not great service.
I leased my car here last summer and have been coming back for service ever since. The whole team always makes me feel welcome. I’d definitely recommend this dealership!
The most seamless experince. Albert Helena can make it happen for you too 👌🏽✨
The entire car shopping process was made enjoyable by white plains Mercedes.
(Translated by Google) Professional service (Original) Profesional service
Very professional work and in timely manner no complaints just excellent.
Excellent service. Dan was great
Excellent service from MB As always!!!
Michael Ehrlich was excellent to work with. He made the process smooth and fast. Did not try to upsell or any shady practices. Would highly recommend!
Fast and friendly service.
Great team, service!
Our new lease of a Mercedes Benz GLA 250 was the absolute best purchase of a car we have ever had. Our sales consultant, Alyssa Landro, was resourceful, knowledgeable, extremely helpful, had a great sense of humor & attention to details. From our first meeting online, Alyssa respected our request to email communications only. So many times at other dealers these requests are ignored. Not by Pepe Mercedes Benz of White Plains- it is clear from the start the customers requests are being acknowledged. Alyssa kept in touch with us and found us more than what we wanted at a terrific ... Read More Google - Nov 4, 2026
Was easy as can be. Loaner was ready in and out of dealership within 5-7 mins
From start to finish everything was great
I had an amazing experience purchasing my new car, all thanks to Alyssa! From start to finish, she was professional, knowledgeable, patient, and genuinely a pleasure to work with. She made the entire process smooth, stress-free, and enjoyable. Alyssa went above and beyond to make sure I was happy and comfortable with my purchase. I never felt pressured, and she truly made me feel like a valued customer. If you’re looking to purchase a vehicle, I highly recommend asking for Alyssa! Thank you for such a wonderful experience. I absolutely love my new car!
I had a great experience working with Alyssa at Mercedes-Benz of White Plains! From start to finish, she was a pleasure to work with. She was incredibly responsive, answered all of my questions promptly, and always had a positive, helpful attitude. She made the entire process seamless and stress-free. I would absolutely recommend Mercedes-Benz of White Plains to anyone looking to purchase a vehicle, and I highly recommend asking for Alyssa.
Effectively
We recently returned for the third time to work with Daniel Malone at Mercedes-Benz of White Plains. The dealership has provided us with exceptional service across the board, and we especially appreciate Dan's efforts that have made the process each time so smooth and easy.
Attentive and detailed explanation of what my Sprinter needed,I felt comfortable with the information I received.
Had my car towed there on a Sunday with a flat tire. They took care of it quickly on Monday and I was able to pick up my car after work the same day. They were very communicative and thorough. Would go back for future service on the car!
⭐⭐⭐⭐⭐
I’ve been taking my car to **Mercedes-Benz of White Plains** for the past five years, and their service crew has consistently earned my trust. I drive 70 miles to have my vehicle serviced there, passing three other Mercedes-Benz service centers along the way—and there’s a reason I keep coming back.
The team’s professionalism, attention to detail, and genuine care make the trip worthwhile. They take the time to listen, explain what needs to be done, and make sure I feel confident about the work. Over the years, they’ve made me feel like a valued customer, not ... Read More Google - Nov 1, 2026
Everything went well with the services done. Thank you MB team
All good as always!
I am extremely satisfied with the service provided by Mercedes-Benz. The team consistently demonstrates exceptional professionalism and dedication when taking care of my vehicle. The staff is courteous, knowledgeable, and always willing to go the extra mile to address any questions or concerns I may have. I truly appreciate their attention to detail, excellent customer service, and commitment to making sure everything is handled properly. They make every service visit a positive experience. Keep up the outstanding work!
My service was performed in a timely manner. Jose was very professional and the worked was performed in the time he predicted.. I left very satisfied.
Dealer vastly overcharges for MB parts. Be careful, price check all parts with an independent mechanic.
Wholesale department is a total joke. Doesn’t answer the phone whether states to call for them to get vehicle ready and once there no one even tries to help you, had to remind about me being here and wanting to pick up a vehicle, had to spend total of an hour to just grab a vehicle. I’m not expecting pamper service as a retail customer but would be nice just a general human treatment. Can do much better.
Excessive service was recommended during the service and when I turned down those service, they don’t give complimentary car wash anymore.(which I got for every service past 5 years) which is ok, I don’t really need it. What makes it unacceptable is they failed my inspection too. I just bought this GLS from thier shop 2 years ago with just 16000 miles on it, and they failed the inspection. I just got the inspection done from an autoshop with no issue.
I brought my car into the service Department on September 21 due to my engine light turned on and my car would not start after pumping gas. I picked up my car on September 23, and was told the engine control unit was check and it’s ok to drive. Today September 24, the engine light came back on. I have had the worst experience driving my 2023 GLB 250 Mercedes Benz. This isn’t the first time my car was returned to me and had to bring it back to the service Department. I will be dropping my car off again. 🙄
I had a very bad experience with salesperson Peter Makaj. Use anyone else. My mother leased the car through him and, after her untimely passing, he wouldn't assist with the pickup and return of her car. Since I don't live locally, this presented many logistical challenges and expenses for us. In fact, he hung up on me several times and didn't return my phone calls. Negative stars.
Asked for an estimate on damage to my bumper. Was told I would get an email with the information the next day. Never received email. Called 3x and never heard back the entire week. Very disappointing.
Very disappointing experience with Mercedes-Benz of White Plains. My contact person was Dannielle, and unfortunately, communication was extremely poor. Text messages and phone calls would go unanswered, and getting updates on my vehicle while it was being serviced was frustratingly difficult. I had to constantly reach out just to find out what was going on.
What made the experience even worse was that when I received my vehicle back, I was never given a clear explanation of what was actually wrong with my car or exactly what work was done to it. As a customer, I should not have to ... Read More Google - Aug 21, 2026
Jose was my advisor, and made the total experience a night mare
The service was good. But I also had a concern about my brakes and I was told that I will be charge to check my brakes even though my tires were going to be rotated. Then I was told I don’t drive enough but if I had a low leases contract with 7k miles what would have been the excuse. My lease is almost up and I’ will not be going back to Mercedes. I will be going back to Lexus because this would not be a problem.
I am extremely disappointed with my recent service experience. Prior to bringing my vehicle in for its annual service, my Mercedes-Benz app worked flawlessly, including the ability to remotely lock and unlock my vehicle. Immediately after service, that functionality disappeared, and despite spending considerable time trying to troubleshoot the issue myself, it remains unresolved. Even more frustrating was my inability to get a service manager to return my calls or provide assistance after multiple attempts. I expect much more from a premium brand like Mercedes-Benz. Breaking a feature that was working perfectly is disappointing; failing to provide responsive customer service ... Read More Google - Jul 25, 2026
The salesperson I worked with was very friendly, professional, and genuinely a great guy. Unfortunately, I can’t say the same about my experience with the product or the service department.
Just one week after purchasing my brand-new 2026 Mercedes Sprinter, the check engine light came on. It’s both ridiculous and embarrassing to have this happen on a vehicle that’s only a week old.
I called the service department expecting that, given I had just purchased the vehicle, they would make every effort to get me in immediately. Instead, I was told the earliest available appointment was July 27.
The ... Read More Google - Jul 15, 2026
Buying experience was great, everything went downhill after. Mats were lost by courier, plates weren't applied for on time, after a month they took all details needed to register and I received permanent plates after 2 months of buying the car, so couldn't drive for a while with expired temp plates.
This has been the worst experience with a car repair that I’ve ever encountered. I’ve had Mercedes-Benz for over 40 years and when I brought my car into this establishment, White Plains Mercedes-Benz, the car was returned to me, and within two hours after the repair the same problem persisted. I immediately returned the car and now six weeks later as I write this report, the car has not been returned, and there’s been no explanation regarding the problem. It’s impossible to speak to the staff, I’ve had to call the general manager, I’ve filed ... Read More Google - Jun 27, 2026
Service department was unable/unwilling to resolve problem. Will have to address issue with Mercedes corporate.
I like the service of the dealership, however the roadside service us just horrendous. First, you will wait a long time just to speak to any of them, then you will be led to a rep who you will not understand a single thing the rep is saying. I had to take uber for 2 days, I still have not gotten the reimbursement after a months. Dealing with roadside service is a nightmare and absolutely not recommending buying roadside service when u purchase a car.
amir & sebastian were very unprofessional & ridiculous too speak too , inquired about a car and was horribly spoken too ! i would of purchased the car too but that treatment i will be going somewhere else , hope the owner can address this you will lose another potential customer
I have been a client of this dealer since 2008. I have bought two cars there. I can tell you this was the WORST service experience in all those years. DO NOT RECOMMEND.
I already had a bad experience at this dealership when I was car shopping in August of 2025. Michael with the limp dealt with me. From the time he saw me, he looked at the receptionist, looked at me and said, “This is the one looking to buy a car?”, in the most condescending way. During our conversation all of my concerns were dismissed and it was obvious he was trying to get me into a newer vehicle on a lease when I specifically stated that I was interested in a CPO. My requirements were that the vehicle not have wood ... Read More Google - May 14, 2026
Hard pass. Based on my experience, albeit limited, I would never patronize this business. Borderline unprofessional employees.
Went to take my car to them on a Thursday and they told me they’d be keeping the car until the following Monday and that’s when it’ll get evaluated. They didn’t want to give me a loaner either. I left with my car and took it to Greenwich where it was seen the same day and I was able to get a loaner.
So I dropped my car off on Monday April 27th at 430pm...your dealership didn't look at my car until Friday May 1st...to fix a fuse...and all they kept telling me is we are very busy...if your dealerships service department is that busy why tell me to drop my car off at that time...when I dropped it the service advisor to me 2 days at the most..
After owning over 5 different brands of vehicles and going to multiple different service centers throughout my life, I can say this is the worst service center I’ve ever been to.
Very Poor Service and Communication
I scheduled an appointment to have my car repaired and dropped it off last Tuesday at 9:30 AM. I waited the entire day without receiving any update from the shop. At 3:30 PM, I called and texted Frank and was told that my car had not even been looked at yet.
I tried calling and texting again at 5:45 PM, but no one answered or responded. My car stayed with them all day and into the next day (Wednesday), and by 2:00 PM Wednesday, it still had not been seen for repair.
Because I need my car for work, ... Read More Google - Jan 15, 2026
I’ve called mb of white planes to schedule service in my GT 63 AMG ( bought the car few months ago in different state certified by MB) got check engine light on talk to service representative and he told me that I’m not able to have loaner car because I’m new customer at this dealership!! So I decide to take the car somewhere else ! MB of white planes shame on you how you treading customers !!!!! Highly not recommended
If you see this ad, it is a COMPLETE LIE in White Plains. We just visited the dealership and met with representative FRANK CROSBY. The meeting lasted about 15 minutes, and we were bombarded with complete lies and negligence from his part. We confronted him about the monthly lease cost for the GLE 350 2026, and he claimed that price was with $11,000 down, when in the ad it CLEARLY states that $6,076 is the down payment. FRANK CROSBY was a complete liar, and continued to add excuses when we confronted him about the ad posted; claiming that it was an “ad that Mercedes puts ... Read More Google - Oct 25, 2025
Jefferson Almonte sales guy is the worst representative. He doesn't know how to talk to costumer, very rude and unprofessional.
The little shop of horrors. My vehicle was repaired through this dealership after an auto accident. What should have been a 30 day repair became a 120 day repair, largely because they never fixed the car properly. The driver side door and bumper misaligned, multiple gapping on interior parts, and orange peel on painted surfaces. Even damaged parts of my car in their shop and tried to deny it. Luckily, I had pictures. I reluctantly returned for a recent service for a faulty air conditioner (coerced by the heatwave) and they changed an unrelated component. Unsurprisingly, the problem returned. Now my car ... Read More Google - Aug 16, 2025
The service department has really gone south. I am an existing customer who purchased the Benz from this dealership and have performed all maintenance and repairs at this dealership.
I had to replace four tires of my MB. I made an appointment on their website (this dealer's website, which directs to MB tire store) and I have a confirmation email with a price quote for the tires, installation, balancing and alignment.
I called the day before the appointment to confirm, and they said they can't find the appointment. After several searches, they said they can't find it ... Read More Google - Aug 16, 2025
Be careful with these guys , I Bought a car from them ,Pre Owned certified with 30 k miles , and the car had been crashed into in their LOT , and it did not come up on carfax,they just fixed it and sold it, and when I found out , I contacted them and they said the Manager that I've dealt with doesn't work there anymore....they fixed it themselves and sold it , The Car has been nothing but problems ....BE CAREFUL
P-S- LOL Everything that I am saying it's on record and easy to prove , and by the way ... Read More Google - Jul 26, 2025
I just purchased one of many sprinters to come. The sprinter sales rep was very unprofessional and kept complaining that he wasn’t making anything on the deal. The only reason why we proceeded is because they had the color I wanted. There was no sense of urgency to sell me the van and even told me that we got denied for credit approval, which was highly incorrect. We ended up getting the Mercedes sprinter from the Manhattan location, and the sales rep was the most professional sales rep I’ve ever dealt with in the car business. He didn’... Read More Google - Jul 26, 2025
So confused - let me start by saying I am on vacation in NY State. I called to schedule service on my 2011 E350 Wagon because it is currently undrivable. Was told "we don't work on older cars 2010 and older". I Explained my car was a 2011 and asked why she cannot make me an appointment. She tells me "we don't work on older cars 2010 and older". I again explain mine is a 2011 so it is newer than 2010. She again for the third time tells me "we don't work on older cars 2010 and older&... Read More Google - Jul 3, 2025
I dealt with a younger gentleman named Saul. He has a 2013 corolla in grey. This is where the story begins: Saul posted a facebook ad looking to sell his 2013 Toyota Corolla for $8,000. After some negotiations back and forth we agreed to $7600. I drive from Connecticut over an hour away with traffic to make this deal. He sent me an address to Mercedes as he was an employee there. I don’t normally conduct private business at a dealership but thats the address he sent me. Not only was he conducting business at the dealership for a private sale, I’m ... Read More Google - May 3, 2025
Terrible management, lack of trust and responsibility. Please find yourself a better dealership. They give a bad taste to Mercedes. I sooner wish I purchased my EQE from Princeton, NJ or ANY other dealership than this as they are scam you into the luxury experience. They lack service skill and appropriate follow up. They will surely provide you excuses rather than accountability for anything that does wrong with the car.
Purchasing a new car means you want to trust the dealership you're using. You will provide business to them through services and repairs, THIS DEALERSHIP is NOT IT. Drive ... Read More Google - Apr 21, 2025
A Dealership That Sells, Then Disappears.
If you value safety, service, and your time—please read.
I purchased a brand-new electric vehicle from White Plains Mercedes-Benz expecting the quality and service that the Mercedes brand is known for. Instead, I received a car plagued with persistent technical issues and a dealership that repeatedly failed to take accountability.
From ongoing HV battery malfunctions, brake assist defects, and Bluetooth/CarPlay failures—the vehicle was delivered with system errors from day one. Despite multiple service visits and requests, these issues remained unresolved or temporarily masked with system resets.
The dealership made numerous promises ... Read More Google - Apr 21, 2025
Worst valet service I'm totally disappointed 😞
Horrible experience didn’t expect from such a brand name dealer. Avoid sales guy Daniel Azadian , after the deal he stops responding to emails , voice calls , very unprofessional . Misleading information on the car , broke down right after receiving within 20 miles of driving and found that there were repairs that were never disclosed. Even after charging more than 700 dollars , no temporary or permanent plates even after close to 2 months of transaction.
Just kudos to Giovanni for a no fuss no muss buying experience. Everything went great from talking, texting with him, we did everything online and over the phone. After I get approved I test drove the car and signed the papers. I only spent less than an hour at the dealership. And also Victor (service dept.) who helped me during my car services. This 2 guys are professional and courteous.
I went there to test drive a car because i wanted to buy and they didn't let me because i had an offer from another dealer which was better than there offer and they basically kicked me out the dealer. Worst service ever Worst management Worst employees who is working for a luxury brand
Called twice regarding a car that they had posted on Car gurus without pictures. The personnel did take my information down both times promising they could send me pictures of the vehicle , and I have not received a call back for 2 weeks.
Be careful when buying parts from here especially relays or fuses . They gave me the wrong relay for my car front relay/fuse box and damaged my box .. car won’t start had to buy a new one that costed $350+ .
Disappointing that they don’t provide you a loaner unless you bought your car from there. We purchased one from there and one elsewhere but no loaner unless it was purchased there. Take your benz to Fairfield and they will provide a loaner no matter where you purchased.
Been with mercedes for years and this is the worse one to bring your car to service to. If you don’t mind having your time wasted & being treated like your driving a junk car even though you are in a brand new mercedes then this might be the place for you.
these guys are like wolves in sheep skin. They sold me a 2023 CPO with all sorts of issues from a chipped windshield to two bent rims and didnt even carry out servicing of the vehicle before selling it. The sales guy Rashane and SM all talk the big game how nice they're to customers but I suggest prospective customers should take that with a pitch of salt.
The worst shop ever. They couldn’t fix an electric problem and had the nerve to say it was an issue before the vandalism. Plus the guy on the phone said they not getting payed to fix the car cause it came from an insurance claim from another shop. Mind you I just payed 12 thousand for an engine problem and it was out less than 2 weeks. But a headlight they can’t fix in a month and not to had I couldn’t get a loaner because they said I didn’t buy the car there but fast forward a ... Read More Google - Apr 5, 2024
(Translated by Google) Excellent (Original) Excelente
I had a great experience working with Victor Cruz at Mercedes-Benz New Rochelle. He was professional, helpful, and made the entire process smooth from beginning to end. He took the time to answer my questions, made sure I felt comfortable throughout the process, and helped me get into my dream car! I truly appreciate his patience, knowledge, and dedication to making the experience a great one. Thank you again Victor!
Big thanks to Victor for his attention to the details.
George is the best service rep! He is incredibly knowledgable, offers context to any repairs and has become someone that I can trust when it comes to the maintenance and upkeep of my vehicle. Thank you George!
Great service. Really nice people I would go back 1000 times because of the treatment
Scheduling and communication was perfect. Had no complaints.
😍😍😍
Service advisor, Ashley, was amazingly helpful & addressed all my needs.
Great service beautiful experience don’t have words to explain how great this team is thank you and shout out to the whole staff of Mercedes Benz of New Rochelle
I had a great experience with Mercedes-Benz of New Rochelle. Ivan was professional, courteous and very helpful throughout the process. He was always there to keep me informed and answer all my questions which made my purchase feel easy and stress -free. I’d definitely recommend Ivan and his manager Steve for a smooth and hassle-free purchase!
Everything fine but very expensive.
2 hours Waiting time to replace one puncture tire is way too long. Vey slow service
Ed was great. Delivered my car on time and with a great attitude.
Service provided was excellent and informative. Jorge was informative and helpful, and upon arrival I was helped right away. Only complaint I have is when the service was completed I should’ve received an update.
The most pathetic service that I’ve ever had at any Mercedes-Benz dealership I had booked an appointment for my service 10 to 15 days in advance and I was asked to come at 4 PM to drop off the car and a loaner car would be provided was mentioned. I called this morning to ask if I could come an hour earlier to drop off the car and initially I was told that I did not have an appointment and the person I spoke to started arguing that I did not have an appointment I would not be able to get a ... Read More Google - Nov 2, 2026
Exceptional customer service received at Mercedes-Benz of New Rochelle. Michael was great, very patient and honest. Top notch service all around.
Edwin in the service dept has always been great!!!
Mercedes-Benz of New Rochelle is an exceptional dealership. My sales associate Ivan was knowledgeable, attentive, and incredibly responsive, providing information and answering questions promptly—even after business hours and on his day off. His thoughtful follow-up, professionalism, and commitment to making the deal come together made all the difference. I highly recommend Ivan and the dealership.
I would like to extend my sincere thank you to Ivan Dilone for the speedy and smooth process of getting my 2027 GLE 53, he made the whole process a amazing and wonderful experience. I'm extremely happy with my new car and the first class treatment and service I received from the new rochelle Mercedes Beng.
Had a great experience at MB Nanuet! James was extremely helpful, professional, and easy to work with throughout the entire process. He answered all my questions, made everything straightforward, and made sure I was happy with my purchase. Definitely recommend asking for James if you’re looking for a car!
It was a very quick and concise experience. Jorge helped me get into a loaner, diagnose and fix technical issues with my vehicle in just a few short hours.
Huge thanks to Pete the service manager and Yazmin along with Ashley the service adviser. Amazing experience. Had the car serviced and all came out great . Super attentive. I’d totally recommend to all my family and friends.
(Translated by Google) Very good (Original) Muy bien
Alex was excellent’🙂
They returned the car without cleaning or washing it
Very good. Everything was handled efficiently and professionally. Edwin my advisor was great and took his time to explain everything to me.
George is the best . He is very courteous and customer oriented and gives clients the best service. To him , the customer comes first I would not go anywhere else .
⭐⭐⭐⭐⭐ I always have a great experience at Mercedes-Benz of New Rochelle, thanks to Bryan Gonzalez. He is always professional, attentive, and genuinely helpful. He takes the time to address my concerns, makes sure everything is taken care of, and always provides excellent customer service. I truly appreciate his kindness, patience, and dedication. I always leave feeling satisfied and confident that my vehicle is in good hands. Thank you, Bryan, for consistently going above and beyond. Your hard work and excellent service never go unnoticed. Highly recommended!
Excellent Customer Service. Very Honest group of people
From speaking with Maria at the service department to replacing my tire where I was, it was such a relief to be taken care of. Thanks service team!
It’s was the worst experience I’ve ever had from a dealer, the Vihicle was not even certify after the purchase, sale and service was I hot you, and good by
I exclusively service my car at Mercedes-Benz, and the New Rochelle location has always been my go-to. Every associate I’ve interacted with has been wonderful, but Paula truly went above and beyond. Her professionalism, kindness, and exceptional customer service made the entire experience especially pleasant. Thank you, Paula, for making an already great experience even better. It’s always a pleasure visiting this location!
my service advisor was great. very helpful and attentive
The BEST MERCEDES BENZ DEALERSHIP IN THE TRISTATE AREA! Trust me, I have tried them all!!! They honor their word, craftsmanship and carry a level of professionalism that is UNMATCHED!!! Big shout out to Christian De Palma, Mr.Hunt, and the entire team at New Rochelle. Love you guys! Est. 2019 ❤️
⭐⭐⭐⭐⭐ Outstanding Service from Antonio at Mercedes-Benz of New Rochelle!
I had an amazing experience working with Antonio while purchasing my GLE 350 at Mercedes-Benz of New Rochelle. From start to finish, he went above and beyond to make the entire experience smooth, enjoyable, and stress-free.
What truly stood out was his kindness and willingness to help. When I ran into an issue getting a taxi, Antonio even offered to pick me up from my home! That level of thoughtfulness and customer service is rare and speaks volumes about the kind of person he is.
Antonio was professional, patient, attentive, and genuinely ... Read More Google - Oct 18, 2026
Edwin is a great service rep!
Thanks Paula maje will always work with you
No stress , could not have been easier. Michael was very knowledgeable and helpful, he did everything to make our car buying experience terrific. Thanks again Michael
Had my vehicle for six days wasn’t able to contact anyone with information in reference to my vehicle very poor communication
This was my first time bringing my vehicle to Mercedes Benz of New Rochelle. Before leaving my car at the dealership on October 13, I removed my valuables. However, I did leave a Ziploc bag containing approximately $20 worth of quarters in my glove compartment.
I returned to pick up my vehicle first thing in the morning on October 14. After leaving the dealership, I stopped at a parking meter and checked my glove compartment, only to discover that it had been left in disarray and that my quarters were missing.
I was very disappointed and concerned by what I discovered. As a ... Read More Google - Oct 14, 2026
I have purchased my wife's GLE from here about a month ago. Everything was great until I found the raised floor in the right rear side when I came back home. I took pictures with flat hard book to show them to the sales guy. He told me all the cars at the dealership have the same raised floor on the rear right floor which I knew was a toal BS!. I owned more than 5 German cars , three mercedes , I have never had this issue. So I took it to Local Mercedes and the tech said, " HA HA ... Read More Google - Sep 24, 2026
I ask my wife to take the car to Mercedes benz of New Rochelle for my yearly inspection because I was busy at work,I guess it was a bad idea because she was told that she had to wait for 40 min because she wasn't aloud to drop the car and leave,I'm sad to say that from all the years that I been serve as a costumer your Mercedes benz of New Rochelle is the Worst.
I left my car for service and inadvertently left some money in my glove compartment when I returned to retrieve my vehicle my money was gone !
I left my car here to be serviced and someone stole money out my car
I appreciate the fact that I was fit in for an appointment that wasn’t scheduled but what I didn’t appreciate was the fact that my car got rubbed to the left side to the bumper and wasn’t told anything. I had to discovered it after the fact, then was told that rub was there and it is old. My car may have been dirty but was never scratched or rubbed. It was dirty due to the fact that it was in the garage for over two weeks because I was on vacation
I don’t know about anybody else, but this is about the worst Mercedes-Benz dealership I’ve been to they take your money and tell you your car will be ready one day and turn around and tell you something else to prolong you getting your car back once you get them all the documents that they need then again take their time and continue to change dates on when you get your car back if you ask me, this is the worst Mercedes-Benz I’ve ever been to and I owned a Mercedes-Benz for over 20 Years New Rochelle Mercedes-Benz👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
I cannot recommend this location for service. It has been no end of issues dealing with what should have been a simple repair. I don’t know if the repair work was done incorrectly or if it was a faulty part, but it has been 3 months dealing with this department with no end of issues. They were initially unable to send me an actual estimate, and instead sent me an estimate for $1200 just to run the diagnostics, with no mention of the actual problem. I had the loaner car, and they failed to check it back in when I returned ... Read More Google - Jul 6, 2026
Disappointing service experience.
I brought my car in this past weekend for routine Service A maintenance at 11:00 a.m. After checking in, I was asked to take a seat and told that a service advisor would be with me shortly. The advisor did not come over until about 11:30 a.m., and said he had only just been informed about the car.
The car was returned to me around 2:00 p.m. Within a few minutes of leaving the garage, a dashboard message appeared: “Check oil level at next refueling.” I contacted the shop and was asked to bring the car right ... Read More Google - Jul 2, 2026
My vehicle was in Jorge’s possession for five days, and no one bothered to contact me to explain the diagnosis or provide an update. I find this level of communication completely unacceptable, especially from a Mercedes-Benz dealership.
I would like to acknowledge Nicole, who finally stepped in on the fourth day and managed to reach Peter, the service manager. Unfortunately, Peter was unable to resolve my concerns, explaining that my service advisor, Jorge, was off on Thursday, October 8, 2026.
An employee’s day off should never be an excuse for leaving a customer without answers. There should be a proper ... Read More Google - Jul 1, 2026
John the loaner specialist is a true gentleman and professional He always has an exceptional loaner for me and is very accommodating
I bought 2023 e class with 15k miles on it I had to bring the car back 2 times the first 2 weeks of me buying it complain about the nose the day I got it and also been complaining about the breaks since I got the car and they keep telling me it’s normal they find when it very disturbing noise when you first take off band squeaks some time if it’s so normal why all the loaners you guys give me don’t sound like that everytime I get in the car I regret buying never in my life ... Read More Google - May 16, 2026
My experience at Mercedes-Benz of New Rochelle was unacceptable, and it was made significantly worse by Pete Korkatzis, whose handling of the situation reflected a complete lack of professionalism and accountability.
From the outset, communication was poor and my concerns were not taken seriously. Instead of working toward a resolution, Pete was dismissive, unresponsive, and unwilling to take ownership of the issues. What should have been a straightforward service interaction turned into a frustrating and time-consuming process with no clear answers or follow-through.
This is not what anyone expects from a Mercedes-Benz dealership. The brand represents a premium standard, yet ... Read More Google - Apr 30, 2026
I have owned a Mercedes for 3 years. The service department is always changing and they lack communication. If my car won’t be ready just tell me and communicate. They also charged for items I didn’t approve on service. I don’t often write negative reviews but this is the 3rd time working with someone new and having to take an uber to avoid waiting at the dealership for hours. While sitting there I heard two other owners complaining of the same. I will be driving to another MB dealer if I need service in the future.
The worst Diler I never seen in my life I deal with George service and he tell me I have to charge you next yome for something he has warranty in my car I wish I can give you zero star Grenwich Mercedes Diler it’s different from this crap🤮
The parts department is very unorganized and gives out inaccurate information. They quote you a price and then change it when you call to deliver your vehicle. Once they take your vehicle, it is difficult to get updates. They will put your car on a lift even without your permission to check for inspection.
very disappointed in the non service I received and probably will not be returning.. I did not have my car serviced and took my car back home. I will take my car back to where I purchased it. The worse part is the advisor didn't know what my car needed and was nonchalant and didn't care!
The worst unprofessional car service advisor waiting for windshield replacement for months and did not receive any call and updates. Thanks for Mercedes Benz in Cherry hill NJ (more than 5 star) for helping me with my windshield problem (I was visiting that time), their staff are so respectfully, send constant updates and follow up. I bought my Car at MB New Rochelle, and I regret buying from them . Love MB car but definitely Not recommending MB New Rochelle to any body. I should rate MB New Rochelle zero star.
I would like to file a complaint regarding my recent service visit.
I specifically told the service advisor, , that I only wanted an oil change and that I did not want the windshield wiper service. Despite my clear instructions, the service was performed anyway, and I was charged for it.
This complaint is not about the money. It is about my wishes as a customer not being respected. I clearly stated what I wanted, but my request was ignored.
In addition, I asked for my vehicle to receive its state inspection because it is due, but that service was not ... Read More Google - Mar 12, 2026
STAY FAR AWAY FROM THIS CROOK DEALERSHIP.
I bought a brand new 2025 AMG with used 2023 fully bald tires back in feb not even a year ago.. I went to change my tires because I could not get thru the snow come to find out they slapped old 2023 bald tires on a brand new 2025 GLE53 AMG!! IMAGINE THAT!! Imagine being a customer who paid over 100k for a car to just be straight violated. Pete the service manager said it’s possible for your new cars to have old used and abused tires because that’s how Mercedes Benz manufactures their ... Read More Google - Jan 27, 2026
I purchased a Mercedes S580 from this dealership for $45,000 under a Green Light guarantee and received it in terrible condition. When I arrived at the lot, the car was sitting low and the suspension would not hold. The rear tire was torn, the interior smelled heavily of smoke, and the carpets were burned in several places. I am extremely disappointed with this purchase. I will not be doing business with this dealership again, and I strongly advise others to be very cautious before buying here.
I came in February to have my brakes changed at that time there was no mention of my shocks needing to be replaced, warranty was still in effect at that time…now I return for an oil change six months later and my shocks are “ leaking “. I consulted two other mechanics and they both told me the same thing your shocks could not have gotten into this situation in 6 months…so yes I’m not happy with the service I feel they were not being upfront with me from the beginning!!!! Something doesn’t seem right!!!
After going to this dealership over 3 years , I am very disappointed . After changing tires and brakes , I was told that the front passenger side control arm , spindle and hub need to be replaced. I was told you can see this and we will send you the video which was never sent to me . I took the car to my local mechanic which he did alignment very nicely and after checking the car he started laughing at me ,"he told me there's no issue regarding the parts. " Furthermore, we found a crack in one of the new tires.
when i took my s class in for service this past summer mercedes-Benz of New Rochelle gave me an S class loaner. I liked the loaner so much that I asked them to let me know when it was for sale. That’s exactly what they did.
After receiving my car after a valve body was repair left the dealer hour in half later my car shut down because there was a loose connector after paying almost $7000 dollars out of pocket . For my experience with dealers pay that much the workers need to pay more attention to detail.
Poor services this is my second time using part was replaced with the new one but still it don’t work and also I don’t know how they clean the cars inside is still dirty and my gym gloves are missing as well
Just called for parts and the guy hanged up on me smh
I recently went to this dealership to get my car serviced for the first and last time. When I initially called they gave me a price for service A, I scheduled it and waited for my appointment. The day of my appointment, service representative Brian called and told me a price that was $250 more than the initial price. I questioned the price increase and he says "to get it closer to the price you want, I will not give you the windshield wiper blades." The price i want? This was the price that was given to me. I ... Read More Google - Nov 6, 2025
Brought my 2018 gle 63, 23k mi. With no problems, to get recall service, which involved replacing glass roof panel. They had vehicle for 12 days. After which they tried delivering a dirty vehicle with finger prints all over the glass. I had to insist they wash it, again. Now, the engine idle is very rough with sounds of missfire and check engine light is on. Great!
This is the first dealership that says if you didn't buy your car from them you are not eligible for a loaner or if you never got your car service you're not eligible for a loaner . This is nonsense
The experience was disappointing, and subpar to that of the White Plains dealership. The staff failed to exercise due care for my time and attention to details!
Bryan took excellent care of my s580 reasonable charges and good communication skills great job
This establishment is the absolute worst. John the service manager is the extremely disrespectful and the way I was treated was very unprofessional. I purchased my Mercedes at this location and I always charge my vehicle here. Today John the service manager very rudely and abruptly stopped me from charging my vehicle. His exact words were “THIS IS NOT A PUBLIC CHARGING STATION AND TOLD ME TO LEAVE” RIGHT AWAY”. This kind of behavior from a 5 year old isn’t acceptable let alone a grown man. I am truly embarrassed from my experience this dealership has given me. I do ... Read More Google - Sep 24, 2025
⭐⭐⭐⭐⭐ An Unforgettable Experience at Pepe Cadillac – Thank You, Efren Panjon!
We recently purchased our Cadillac Escalade ESV from Pepe Cadillac in White Plains, New York, and I genuinely cannot express how incredible our experience was, all thanks to Efren Panjon!
From the moment we met Efren, we knew there was something special about him. He is, without a doubt, one of the kindest, most genuine, honest, and understanding individuals we have ever had the pleasure of meeting. Not once did we feel pressured or rushed. Instead, he made us feel completely comfortable, welcomed, and valued—not just as customers, but ... Read More Google - Nov 13, 2026
I had a good experience at this dealership. The team works together to make it all happen quick and easy. Thank you a pleasure working with you all!
No complaints. Staff was courteous and professional. My salesman ("Juan") was knowledgeable and receptive to all of my needs and financial limitations. Based upon my recent dealings with Pepe Cadillac I would gladly conduct business with them in the future. K. Jennings Valdosta Georgia
I don’t have sufficient words to express how pleasant my experience was. I live in rockland county. When I got home I realized that the key to the loaner car was still in my pocket. Ouch !! . Umar immediately said that someone would come tomorrow to pick it up. I was very impressed. It’s literally a reason to always own or lease a Cadillac from Pepe. Thank you !!
Great environment ! Very classy. The staff is very professional, courteous, respectful and pleasant . My CT 6 was cared for very well . I am very grateful ! Brien my service tech is a real Pro ! He will go far !
Great service exceptional support
I acquired a used loaner Cadillac from Pepe back in 2019. Then Covid hit and I didn’t drive it much. Today my 2018 XT5 only has 60,000 miles but Runs and looks like a new. The thing I really like about Pepe Is the service department specifically, Brian. He is a great service manager, very responsive and goes out of his way to make sure everything’s taken care of. I am leaving the state of New York, but Brian will be one of the things I miss every time I have an issue. Five stars to Brian and the service team. ... Read More Google - Nov 7, 2026
Always a great experience at Pepe Cadillac. Greeted and treated exceptionally all the time. Awesome team at Pepe!
Was there close to 4 hours Too long to wait
Joe Sasso is one of the most honest and professional salesperson I have ever met ,had a great stress free experience
Best Customer service of any type of business. They try to make ever customer feel special.
Service people are very friendly and accommodating. Don’t try to push add ons. I have been going for years. Always the same wonderful service.
After my car had been serviced by Pepe, I can drive away knowing that my car has been cared for as if their own mother was driving away
Service at PePe Cadillac is extraordinary! My service manager, Mike, is excellent! Kept in touch with me all day. THANK YOU!
Been a customer for years. Michael in service is great. Very knowledgeable, prompt communication and pleasant to deal with.
As usual I had a spectacular service at Pepe. Mike is always attentive and makes sure that I am satisfied.
Outstanding service . I would recommend
I’m satisfied with your service
Alerted me to a recall when I phoned in to make an appointment for an oil change. My original dealership never alerted me to a recall even though I had tried to make an appointment with them initially for an oil change. Pepe Cadillac also provided me with a loaner car.
Shitty customers service.
Pepe Cadillac was a much better experience than any other dealership I have gone to. Especially my salesman Joe Sasso he was real with me and straight forward as well as the Financial man Frank. Transparent is the word I would use. I plan on going back in the future for service and telling my family and friends 👍
One of the worst dealerships. Zero respect to the customer.
Bought a lyriq here. No demo of the car. Just rushed through everything.
Came with tons of issues. Had to follow up multiple times to get things sorted. Everyone is a manager but they cannot manage a simple car sale. Everyone is a prima Donna.
Took them 2 months to get the registration together. That’s 3 weeks after the temporary registration expired.
It’s always a different departments issue. It was never a different departments issue when they had to sell the car .
Didn’t even tell me that the brand ... Read More Google - Oct 19, 2026
⭐⭐⭐⭐⭐ **Exceptional Experience at Pepe Cadillac – Thank You, Juan!
I had an outstanding experience at Pepe Cadillac, and I want to give special recognition to Juan for his exceptional customer service! From the very beginning, Juan was professional, friendly, knowledgeable, and attentive. He made the entire process smooth, enjoyable, and stress-free.
Juan went above and beyond to answer my questions, explain everything clearly, and make sure I felt comfortable and confident throughout the experience. His patience, honesty, and dedication truly made a difference. It’s not every day you meet someone who genuinely cares about their customers and takes the time ... Read More Google - Oct 18, 2026
Great customer service makes all the difference, and Pepe Cadillac in White Plains consistently delivers. I especially want to recognize Juan, the mechanic, along with Elijah and Brian in the service department.
All three are great guys who are friendly, helpful, and easy to deal with.They communicate well, take the time to answer questions, and make the whole service experience a pleasant one. You can tell they care about their customers and take pride in what they do.
It's always nice to go somewhere where you're treated well and feel comfortable bringing your vehicle in for service. ... Read More Google - Oct 17, 2026
Great working with them
Very nice employee, Joe Sasso was so helpful
Easy and smooth leasing experience thanks to Kyle. Also, kudos to Bryan Franco for finding me the car I like!
Exceptional service no hassles car arrived as planned
Very pleased with the purchasing experience and my new vehicle. Efren was professional, knowledgeable, not pushy at all, handled my lease return seamlessly. Highly recommend.
Overall a very positive leasing experience. Kyle was professional, personable, respectful of my time and upfront about things (even disclosed a prior recall that I wasn’t even aware of - which showed honesty & helped to build trust). He also had good knowledge about electric vehicles, which is often lacking at legacy car dealerships. No games and he was willing to negotiate in a professional way to get me a good deal. Frank was also friendly and willing to negotiate respectfully on certain add-ons. I would feel comfortable referring friends and relatives here.
Kyle Lashley and Pepe Cadillac are unmatched. By far the best car purchasing experience I've had. Kyle has excellent customer service skills, is highly responsive, and a straight shooter. He found exactly the vehicle is was looking for and was great to work with while doing so. If you're in the market, do yourself a favor and call Kyle!
Great staff,Mike is very polite knows my needs.
Awesome experience because of a great sales staff. I really appreciated the efforts Kyle and the sales managers made to put the best deal together. Thanks Pepe!
I had an outstanding long-distance purchasing experience with David my sales advisor at Pepe Cadillac! Buying a vehicle from out of state can easily become a logistical headache, but the team here made the entire process incredibly smooth. From managing the credit application to finalizing the paperwork, David’s communication was top-notch, highly professional, and efficient. They seamlessly coordinated everything on their end to ensure the vehicle was fully prepped and successfully transported right to my driveway. The level of service and dedication they showed throughout this remote transaction was impressive. If you are looking for a straightforward, transparent, and ... Read More Google - Oct 3, 2026
Pepe Cadillac exceeded my expectations from initial contact through the purchase process. I was able to close the deal fully virtual until day of pick up. Well done by Efron and team. Highly recommend Pepe Cadillac.
I am very disappointed with the service I received. My vehicle was at the service center for more than six days, and throughout that time, I repeatedly called for updates. Unfortunately, my service advisor was rarely available, and communication regarding the status of my vehicle was extremely poor.
After waiting more than six days, I went to pick up my vehicle only to discover that the original problem had not been fixed. This was extremely frustrating and disappointing, especially considering the amount of time the vehicle was in their possession.
Overall, my experience was very unsatisfactory. I expected better communication, ... Read More Google - Sep 1, 2026
Cadillac has really frustrated me. My Cadillac Lyriq suddenly would not start one morning, and it seemed like the battery was completely dead. Since I purchased the vehicle from the Cadillac dealership in White Plains, I contacted them for assistance.
The dealership sent a tow truck to pick up the vehicle, but the truck was too large to enter my parking area. The dealership operator then told me that I could arrange another towing company myself and that Cadillac would reimburse me for the towing cost. However, I was never reimbursed.
After inspecting the vehicle, the dealership told me there ... Read More Google - Aug 19, 2026
I am extremely disappointed with the service I received at Pepe Cadillac. I drove approximately 40 miles because my 2025 Cadillac LYRIQ was experiencing a serious safety issue. Whenever the warning message appeared on the dashboard, the brakes did not operate properly, creating a potentially dangerous situation.
As soon as I sat down with the service advisor, I was told they did not have any technicians available and that the earliest appointment was August 21. Instead of inspecting the vehicle or trying to help, I was simply told they could not repair it that day. It felt like they had already decided not ... Read More Google - Aug 5, 2026
Absolutely unprofessional and super greedy! Ready to take you to the cleaners!
Spent 4 days back and forth 10 phone calls a day and messages every minute to sell me an Escalade. Once we agreed on price, I realized the salesman is selling me a coverage for $4k for what is already covered by GM special warranty. The moment I asked for the details of both warranties, he realized that I caught the plan, immediately texted me that the car was sold, 20 minutes after we agreed and he was pushing me to pick up the car the SAME DAY!!!
Do your homework ... Read More Google - Jul 31, 2026
Courier vehicles drivers are absolutely awful.
Worst experience. Letting my husband deal with them.
This was one of the worst dealership experiences I've had.
I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess.
The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More Google - Jun 4, 2026
This was one of the worst dealership experiences I've had.
I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess.
The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More DealerRater - Jun 4, 2026
I purchased a 2022 Cadillac Escalade Certified Pre-Owned from this dealership and have experienced repeated issues since the purchase. Despite having an extended warranty, I consistently encounter situations where I am asked to pay out of pocket. Each visit for service seems to present a new problem, and the level of support has been highly inconsistent. Based on my experience, I cannot recommend this dealership. I would advise prospective buyers to consider other options for both purchasing and servicing their vehicles. 0 Stars
I have issues with my Escalade esv 2025 Ibrogan Cadillac they diagnose the car They told me I have a radiator leakage, but they don’t have a parts. I called Pepe Cadillac. Ask them if they have a parts they told me yes I got appointment with Pepe Cadillac, white plane the first thing asked me where you buy the car told them brogan New Jersey they refused to fix my car told me take it back to New Jersey. I asked them why they were so rude. I spoke to service manager. He even don’t want to talk ... Read More Google - Feb 28, 2026
I purchased an Escalade V for $190,000 and within the first 500 miles of owning the vehicle, the windshield wiper fluid began leaking and flooding the wiring and cables in the back of the vehicle. I immediately reached out to my salesperson, Joseph, and left a voicemail, but never received a call back.
As a business owner myself, I find this level of customer service unacceptable—especially after such a significant purchase. I was without my vehicle for two weeks due to an issue that should never have occurred with a brand-new, high-end vehicle.
I will be escalating this matter to GM. ... Read More Google - Nov 20, 2025
Horrible customer service 😑 😒 l felt treated me this way because I am women are a black woman one are the other.
Terrible experience. Sold me a defective Escalade and totally unhelpful. DO NOT BUY A CAR FROM THESE PEOPLE!!!
This is how their salesman do business. They tell you one price , then ghost you for hours , and then raise the price by $100 , then ghost you again , and then tell you “sorry we sold that car”. And then ghost you again. And you either get screwed over , or just don’t get a car at all. I’ll be buying from some place else . I suggest you all do the same
I was discriminated by Service Director name( Ron Blad )because my rear tail light is broken and I told him to fix the tail light they fix it and they broke other parts of my car while fixing the light .i told him when I come here it was not broken ,Service Director Ron told me that he can’t do anything and instead of fixing the problem he told me not to come here and go somewhere else to fix the problem.i have to come here because I bought two vehicles from here and I have some manufacture ... Read More Google - Feb 13, 2025
I was discriminated by Service Director name( Ron Blad )because my rear tail light is broken and I told him to fix the tail light they fix it and they broke other parts of my car while fixing the light .i told him when I come here it was not broken ,Service Director Ron told me that he can’t do anything and instead of fixing the problem he told me not to come here and go somewhere else to fix the problem.i have to come here because I bought two vehicles from here and I have some manufacture ... Read More Google - Feb 12, 2025
If I could give this dealership a zero I would. I bought a 2019 certified used Cadillac Escalade. As soon as I got the SUV I had to take it back because it was having some issues. Basically I have had this SUV for 2 1/2 years and it’s been at the dealers more than it’s been at my house. I have been to the service area so much I feel like I am bothering the workers when in fact the reality is that I was sold a defective car. I regret buying this SUV and I will never buy one ... Read More Google - Jan 18, 2025
Completely disappointed with the transaction and this dealership
I purchased an M8 At a very high APR, which is fine I agreed to it
Two days later the car had a problem took it to BMW it was about $11,000 in damages that needed to be repaired to the vehicle for the vehicle to drive properly
Send it back to them and they started threatening me with Legal fees if I do not buy the car from them, all I wanted was to fix The manager said Cancel any payments to the car he will be contacting their attorney. Not sure ... Read More Google - Jan 16, 2025
Worst possible service. Vehicle came back in worse shape than dropped. Service manager is inept and just doesn’t care. Never again!
EXTREMELY DISAPPOINTED.
AFTER BRINGING MY CAR FIRST THING IN THE AM, AND NOT EVEN LOOKING AT IT ALL DAY, AND MAKING SEVERAL UNSUCCESFULL ATTEMPTS THRU THE SERVICE REP TO SCHEDULE ANOTHER APPOINTMENT, THEY NOW SAY MY CAR IS TOO OLD.
It is a 2002 Seville STS.
Very unsympathetic service manager tells me to take it to another dealer, despite the fact that the service rep told me they have at least two skilled technicians that could work on the car.
I'll tell you after this overall terrible experience, I certainly would not go here to buy a new car.
Old ... Read More Google - Jun 7, 2024
AGE DISCRIMINATION FOR OLDER CARS. 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go pound sand. He said "there's plenty of other cadillac dealers in the area you can take your car to." After this poor experience I would certainly never go to this dealership to purchase a new car.
If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac.
Very unprofessional. Salesman gave me a price for my trade in then at the last minute made it $4500 less. I was ready to pick up the new car the next morning. Terrible & Dishonest . Go elsewhere. If it was possible I would give them zero stars. The response is embarrassing as I sent a clear email stating the mileage and the salesman clearly understood it at the time.
Replace Right Front Inner and Outer Tie Rods and Lower Control Arm you charge me 13000$ I go to other dealers he charge me 575$ and give me car Same day
No good service to much expensive no good
I ran into a very rude White Pepe Cadillac Escalade courtesy vehicle this morning. I horned the vehicle because the car didn’t move after 5 seconds the signal turned green. Then at the next signal the car horned 3 times at me when I turned. Not sure how good their business is, they definitely need better courtesy vehicle drivers.
Do not see David !! He’s worried about “ wasting his time” rather to answer client questions. Unbelievable, horrible customer service. Thank god didn’t proceed to make a transaction.
I had a very bad experience here, I reserved a car three months ago, paid a deposit, yesterday I received the news of the car arrived, the salesman informed me in the morning and quoted me a price, because the interest issue exceeded my budget, and regrettably told the salesman my situation, the salesman expressed understanding and said to return my deposit, after an hour or two or so the salesman called me back, and said to help me to fight to achieve close to my budget price, we discussed back and forth like this. We discussed back and forth ... Read More Google - May 24, 2023
I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free.
From the beginning, Efren Panjon my sales contact was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. He even sent me detailed videos of the car to give me a better idea of its condition and features.
Once we had agreed on the purchase price, the Pepe Cadillac ... Read More DealerRater - May 5, 2023
Very unpleasant experience. Begged me for a $1k deposit then I had to chase the salesperson. They couldn’t figure out financing for us nor even try to negotiate with banks (with excellent credit). No deal made and 10 days later still have not refunded our deposit!We went to a different dealership and are now driving the new SUV we wanted!
I got a flat tire with their loaner car and they charge me $300 to replace the tire. I could buy four tires with $300
An unfortunate experience. After receiving an email offering a complimentary inspection and alignment, I brought my CT4 in to Pepe Cadillac. When I arrived, they told me it was not complimentary. Go figure. After 2.5 hours, I went back to pick up my car. It was finished and waiting in the lot. After getting in my car, I realized they did not inspect the car nor did they wash the car (which is supposed to be included). They also did they fill up my tires to the correct psi, which is the least they could have done. After calling and complaining ... Read More Google - Nov 22, 2022
I was ready to purchase my leased vehicle and contacted Pepe Cadillac and spoke to Frank for what was originally just to inquire about possibly purchasing an extended warranty if we decided to purchase our truck. After a lengthy conversation with him, he put me in contact with Mike Lombardo who ultimately ended up helping us with our lease buyout. Mike and Frank went above and beyond to help me complete the transaction in a timely manner. We had an issue with me picking up the truck after it was dropped off to be certified due to a work obligation ... Read More DealerRater - Sep 30, 2022
I had an awful experience at Pepe cadilac in white plains, i took my escalade to get it fix because it had electrical problems the instrumental cluster i was told from my mecanic but he wasn’t able to fix it so he told me to take it to Pepe cadilac, i took my truck in on Wednesday the checked it and after two hours they told me they couldn’t fix it and on top of that i was charged $193 dollars for the labor, i was furious, you tell me that u make this truck, is a cadilac and ... Read More Google - Jul 17, 2022
The service department technicians SUCK!!!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewhere else they said Pepe messed up my car. Foreman said Cadillacs aren’t what they use to be and squeak- xxx? My suspension and transmission was affected by their poor quality of work. The Pepe brand experience has gone to trash at Pepe Cadillac. Sue the CFObis nice, the receptionist is a doll the parts guy is professional and understands customer service, the service advisor (3rd from the ... Read More DealerRater - Jun 23, 2022
Would not recommend buying from this dealership. Salesperson Jack stopped replying to my emails when I asked about bringing my trade in vehicle for an appraisal and how to redeem the $75 gift card they are offering on test drives. Told me they only have 1 Escalade in stock and wouldn't even allow test drives until I had a contract and financing already taken care of. Sounds like the $75 gift card for test drive (no purchase necessary) is just a scam.
Not everyone is welcome here by at least 1 or more employees.
Worse experience ever, this dealer wasted my time when I waited two months for a pre-order Cadillac Escalade ESV 2022 . with a credit score over 760+ a income over 9k monthly and $30,000 down payment. they run my credit and they decline me because they wanted 60k down payment , I said no and they didn't sell me the vehicle
Bought car in August what a great experience. Have some stuff that needs to be taken care of through warranty and dealt with Frank Raniolo and with in minutes they had a member of service team call me to make an appointment. I am super happy with the customer service of Pepe Cadillac. Frank Thank You
Worst service dealer…ever…. do not take ur car there for any service they took 3 hours just for a recall start at 10:30 and Finnish at 1:30. Told me my car is in the shop…went out side n saw my car in the lot..I wouldn’t even buy a car here from this service.
Worse experience ever , this dealer is scamer I went to purchase a Cadillac escalade with a credit score over 800+ a monthly income over 10k monthly and the run my credit and they decline me because they wanted 50k down payment, I said nop and they didn't sell me the vehicle in top of that they wanted 5k over the msrp I went to an other cadillac dealer and Igot approved with no inconvenient ...
Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said "hold on a minute." He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of ... Read More Google - May 10, 2021
STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST ... Read More Google - May 10, 2021
I did not buy a car from here, but I also havent bought a new car yet either. The reason for my review, however, is due to the amazing job the sales team did during my shopping experience! Howie and Ingrid were amazing in terms of touching base, following up, and getting me competitive numbers from the jump. They were super kind and transparent, and dealing with them was awesome! I still may pull the trigger with a genesis down the line, but I am unfortunately dealing with some title issues on my current car. All in all, great, albeit ... Read More Google - Nov 9, 2026
Genesis blew us away. We have owned a Benz SUV and Cadillac SUV, the Genesis GV80 is hands down a nicer car. Delivers a luxury experience with a very comfortable ride. If you want a great SUV, visit Genesis of White Plains and ask for Adilson. Adilson was so helpful, friendly and his support matches the awesome Genesis experience.
I drove 2.5 hours to Genesis of White Plains to purchase a Certified Pre-Owned (CPO) Genesis GV80, expecting a high-quality vehicle and the level of customer service that should come with a luxury brand. Unfortunately, my experience has been extremely disappointing.
After getting home and spending some time familiarizing myself with the vehicle, I discovered that the driver’s power seat would not move up. I immediately contacted the sales consultant to explain the issue, expecting some assistance or at least a professional response. Instead, I was essentially told that it happened while the car was with me and asked what ... Read More Google - Oct 26, 2026
Will was the best salesperson we came across. Best dealership we visited. We were car shopping for about 2 months and dealt with a lot of characters, Will was by far the best salesperson. He was honest and texted us every day (including early mornings, late nights and weekends) until we got our car. 10/10 would work with him and this dealership again.
Buying a new car from Genesis of White Plains was seamless from start to finish. Our salesperson, Will Gomez, did an excellent job explaining the different models and features. He was professional and knowledgeable and we never felt rushed or pressured. The entire process took less than a week, making this the easiest car-buying experience we have ever had! We could not be more satisfied with our purchase.
William was terrific-pleasant, knowledgeable efficient.
An Exceptional Experience with Sophia at Genesis of White Plains.
Having spoken with numerous dealerships throughout my search for a new vehicle, I can say without hesitation that Sophia at Genesis of White Plains was by far the most impressive professional I encountered.
From our very first conversation , she distinguished herself though her knowledge, transparency , professionalism and genuine understanding of what I was looking for. There was never any pressure, unnecessary back - and - forth, or wasted time. She listened, understood my priorities, and worked diligently to find the right vehicle and make the numbers work.
What particularly impressed ... Read More Google - Oct 13, 2026
Great experience from start to finish with Will G who was very engaged and helpful throughout the process. Beautiful facility too.
Alex Visnius was honestly incredible, from start to finish (to thereafter). Definitely consider asking for him if you intend to make an appointment or stop by. He’s extremely responsive and professional (and knowledgeable), and makes you feel like you’re working with a good friend who you’ve known a long time. He’s a big part of why we’ll be checking out Genesis again when it comes time for our second car. For now, we’re loving our GV80!
5/5 Stars – Outstanding professionalism and transparency!
I recently leased GV70 from this dealership and had the pleasure of working with William Gomez
Having bought several vehicles over the years, I can confidently state that this was the most seamless, transparent, and professional transaction I have ever experienced.
From our initial introduction, Mr. Gomez demonstrated a high level of integrity and transparency. Rather than employing aggressive sales tactics, he took the time to review and understand my specific needs and financial parameters. Everything was setup on the day of pickup with no hidden agenda, no hassle, no last minute changes or surprises. ... Read More Google - Oct 7, 2026
My family and I have purchased several cars here and would highly recommend. The service department is great!
Not a customer, but my boyfriend was, and our experience with purchasing his car was nothing short of incredible. Both Will and Nicole were very helpful, and the experience overall was fast and easy. Thanks so much again! ◡̈
I started communications today with William Gomez regarding a GV70 Graphite in Matte Cerus Blue. By the end of the day, I walked out with the car.
I have worked in the auto industry for 10+ years and am very familiar with tricks that dealerships play to squeeze any penny that they can out of you. Ive been a part of a lot of car buying experiences, as I like to negotiate car deals for "fun". That was not the vibe here at all. William was very warm and welcoming, and negotiating was probably the easiest and most respectful ... Read More Google - Sep 27, 2026
Had an amazing experience with Will in sales! Process was super smooth, Dealership was beautiful & I will recommend my friends and family to purchase here
Will was absolutely amazing to work with, I couldn't recommend him more. He was straight forward, and helped us to get through the process quickly, which was really important to us. Thank you Will! P.S. Thanks for finding the manual for our returning lease 🙂
I had an excellent experience all the way around at Genesis of White Plains. My salesperson Will Gomez was honest, professional and couldn’t have been more helpful. Went over and above expectations. Nicole and Tom were a pleasure to work with in finance. Love my new GV70!! Recommend this dealership highly!!!
I am like most other guys, and I think dealing with a dealership and salesmen is usually an unpleasant experience. But my experience here was different. I want to give a huge big ups to Mr. Alex Visnius who: 1. Got me detailed videos. 2. Detailed pictures. 3. Negotiated politely and in good faith. 4. Answered every questions I had, and I had many. 5. Got me all service records I asked for. 6. Held the car for me when I said I would purchase it. 7. Was extremely patient. Other salesmen, be like Alex. A well deserved 5 star.
Hands down the best dealership experience I’ve ever had. The showroom is spotlessly clean, modern, and very comfortable to spend time in while going through the process. They have a fantastic inventory with a huge variety of options on the lot, and I was thrilled to find the exact color I was looking for right away.
Special shoutout to Will—he was absolutely great to work with. He was extremely rational, straightforward, and zero-pressure from start to finish. Best of all, there were no unexpected extra charges or hidden fees tacked on at the end. Everything was completely transparent ... Read More Google - Sep 6, 2026
I'm honestly shocked to see so many great reviews and a 4.9-star rating because my experience with this dealership was absolutely terrible.
One of the managers in particular completely misled me. I won't name names, but I was pressured and manipulated into applying for financing even after I clearly explained — and showed them — that I already had an approval from another dealership. I specifically did not want to risk losing that approval.
The only reason I even considered their offer was because they were offering me a slightly better deal and the monthly payment would have been a ... Read More Google - Sep 4, 2026
Just purchased a 2026 GV70 Advanced from Alex Visnius at Genesis of White Plains. Excellent from start to finish. Highly recommend. Bill D.
This review is long overdue. I had an issue with a rusty part per the attached photos and they replaced while I waited. The service department is a bright spot among other bright spots at this dealership. Every time I have delt with the receptionist, service writers, and the service director I have left having been treated like I freaking owned the place. That says a lot when I read blogs of other dealership experiences which were not good. I thank my lucky stars I have nothing to gripe about with their excellent service. Keep up the great work...
I absolutely love my Genesis GV70, and I am so happy that I had Alex there to help make the experience such a positive one. If you are looking for a Genesis, I highly recommend asking for Alex Visnius. He is outstanding at what he does and truly cares about his customers! Thank you, Alex, for your exceptional service and for making my Genesis experience such a great one! ⭐⭐⭐⭐⭐
I just purchased a CPO GV70 and I could not have had a better experience. Lorenzo was understanding that my situation was complex because of the car I was selling back to a different manufacturer. Therefore he was patient and when I was ready he moved fast. There were no surprises and Lorenzo also worked to get me what I thought was a very fair deal. Love the car to.
Alex Visnius is knowledgeable, low key and easy to deal with. I am thrilled with the Certified Preowned Genesis that he sold me.
I had a great experience working with Alex! He made the entire process incredibly smooth and efficient, I don’t think I spent more than 40 minutes at the dealership. Highly recommend!
Beautiful showroom
Alex, our salesman was great, I needed a vehicle asap and he helped us get in a vehicle the next day...nice and smooth...no issues and the best part is that he went out of his way and did this after hours on his own time which was amazing. Great guy and I would definitely do business with him again...Thanks Alex.....Shanna and Anthony
While I didn’t end up financing a Genesis and went with a different car brand, I would like to say i had a very quick and pleasant interaction with Alex Visnius at Genesis of White Plains. He was very professional, no-frills, and no bs runarounds like other similar dealerships tried on me. I highly recommend going to him as your salesperson
Amazing experience! Alex Visnius was who we worked with and he made it incredibly smooth and easy for us to get the car we wanted in a reasonable amount of time. The GV70 he got us exceeded expectations and is truly incredible. I would definitely return on our next lease.
Sales team was great.
Service really annoyed me today. I had an appointment with a loaner car for an inspection/recall. I scheduled it at a time that worked so I could drop off my car and get to work on time.
When I got there, the service advisor told me they don't give loaners for this particular recall so I could either wait the 45 minutes or so (which would make me late to work) or I could reschedule. It just doesn't make sense that their system would allow me to schedule a loaner AND I got a ... Read More Google - Aug 11, 2026
I had an amazing experience working with Alex Visnius. He was pleasant, knowledgeable, professional, extremely patient, and truly went above and beyond to make sure I was happy with my lease. Alex took the time to show me all the different packages that were available, answered all my questions and made sure I completely understood exactly what I was getting, from the color and features to all the bells and whistles included.We actually closed the dealership together because he wanted to make sure I felt comfortable and confident before leaving. He kept saying " I want you to be ... Read More Google - Aug 10, 2026
I had a great experience buying my Genesis-GV80 from Alex Visnius at Genesis White Plains. It took me several visits to decide on a Genesis and which model I preferred. Alex was super patient. He answered all my questions and never pressured me into making a decision. He was easy and pleasant to work with from beginning to end and spent as much time with me as needed. I would highly recommend working with him when you come into Genesis.
Very disappointing experience with Genesis of White Plains. I was told the vehicle I wanted was available, so I submitted a credit application. About an hour later, I was told the vehicle had already been sold, but they still ran my credit. I would never have authorized a credit check if I knew the car wasn’t available. What made it worse was the poor communication afterward and no real effort to address my concerns. Based on my experience, I would not trust this dealership and strongly recommend confirming the vehicle is actually available before allowing them to run your ... Read More Google - Aug 8, 2026
Worked with Alex Visnius at Genesis of White Plains and had a great experience. He was knowledgeable, straightforward, and easy to work with throughout the process — no pressure, just helpful and responsive. If you're in the market for a Genesis, ask for Alex. I love my GV80!
Exceptional Experience at Genesis of White Plain for my new purchase of the GV70.
I’m very pleased with my experience at Genesis of White Plains. From the moment I walked into the dealership, I was treated with professionalism, respect, and genuine care. Buying a car can feel overwhelming, but the entire process was smooth, transparent, and completely stress free.
A huge thank you to Jeff Symeon, who went above and beyond to make sure I found the perfect car that’s right for me. I got a GV70 in white with silver frost gray interior. I absolutely love it! ... Read More Google - Aug 5, 2026
I had a phenomenal experience purchasing my 2026 Genesis GV80 3.5 Prestige at Genesis of White Plains. From start to finish, the team demonstrated total professionalism. My salesman, Jeffrey Symeon, was fantastic to work with—attentive, knowledgeable, and communicative throughout the entire process. The General Sales Manager, Denis Carey, stepped up to ensure the deal structure was clean, transparent, and exactly what we agreed upon with absolutely zero unexpected fees or surprises at delivery. I drove away with a spectacular vehicle and complete peace of mind. If you are looking for a straightforward, top-tier luxury buying experience, go see Jeffrey and Denis!
Just got my new car, Alex was super helpful from start to finish. Really cool guy, made sure everything went smoothly, and even followed up afterward to make sure I was happy with everything. Exceptional service and a true gentleman. This is the kind of customer service every company should strive to provide. Highly recommend working with Alex!
Dennis Carty was not only a great salesperson but became a friend. Very helpful and a true delight to deal with. I love the car and am so happy I have done a three year lease. I highly recommend the car and Dennis as a great salesperson.
Very smooth process 10/10 huge thanks to Jeff Symeon
Alex was fantastic to work with. He was professional, knowledgeable, and made the entire process of getting into my new 2026 Genesis GV70 smooth and stress-free. He answered all my questions, kept me informed throughout the process, and made sure everything went seamlessly. I highly recommend working with Alex if you’re looking for a great car-buying experience.
Thank you Alex in sales for such a great experience Loving my second car from you guys!!
I recently leased a new G80 - my 2nd Genesis and I’m so glad I ended up finding the car I wanted at the White Plains dealership. I was easily able to interact over the phone with easy communication and messaging to secure the car before ever stepping into the dealership to sign and drive. It was a phenomenal and seamless experience with Sophia (sales specialist) Nicole (finance manager) and Robert (sales manager). Sophia was extra communicative, kind, and very helpful throughout the leasing process. Beautiful dealership and top notch service! I highly recommend this dealership over others.
Had a great experience leasing with Alex Visnius at Genesis of White Plains. Alex was able to find us a demo Advance trim with all the specs we were looking for. Alex was professional and personable and the entire process was easy and seamless. He went over every feature of the car with my wife and me and was able to answer all of our questions . I would recommend Alex if you are looking at Genesis and I will definitely reach out to him in 2 years when I’m looking for my new lease.
Despite the fact that I did not find the pre-owned model I was looking for, the excellent service by the sales department, particularly Alex Visnius and John Sarro, was worth my while.
Decent...
My experience with the Genesis service department at White Plains was one of the worst customer service experiences I've ever had.
I had a confirmed service appointment that was scheduled over the phone, including confirmation that I would receive a loaner vehicle. I drove approximately an hour to the dealership after receiving that confirmation and planned my entire day around the appointment.
When I arrived, I was told that the person who scheduled my appointment "doesn't work for Genesis" and that the calls are handled by a third-party service. I was then informed that they would ... Read More Google - Jul 7, 2026
Let me start by saying I hate car shopping, but I am so happy I went to Genesis of White Plains. Will, our associate, knew everything there was to know about the vehicles. Zero pressure throughout the experience. I drove several different trims and models, and Will walked me through each one. When it came time to talk price, he went out of his way to get me a good deal. All said and done, I paid slightly more than what the dealership paid! The finance department was amazing too — they beat my local credit union! Again, zero pressure for ... Read More Google - Jul 3, 2026
I don't usually write reviews, but Alex at White Plains Genesis truly deserves one. Buying my 2026 Genesis GV80 Prestige Black was one of the easiest and smoothest car-buying experiences I've ever had.
From the first conversation to the day I drove off, Alex treated me with honesty, respect, and zero pressure. He was always available to answer my questions, kept me updated throughout the process, and made sure everything was exactly the way I wanted it. I never felt rushed or like I was just another sale.
The entire experience was seamless, and I couldn't be happier ... Read More Google - Jun 30, 2026
Will Gomez of White Plains Genesis is a consummate professional. Working with Will on the purchase of my new vehicle was an absolute pleasure. From his vast knowledge of the vehicle to his easy no pressure manor , he facilitated the entire process (test drive, locating my specific model, delivery)in less than a week. His follow up on a small detail I had after the delivery of my vehicle was all I needed to know to gladly recommend seeing Will if you’re in the market for a new Genesis. PS the car is amazing too!
I just took a car for the 2nd time here. Alex Visnius was so helpful and in tune with my needs. He patiently and attentively worked with me to get me the perfect vehicle that suits my needs. From the model, to the color, and every little specification. He also got me a great price. It was a pleasure dealing with him. If you are looking for a great car and smooth happy experience, Alex is your guy and Genesis White Plains is your place. We will be back next time.
We had a great experience purchasing our Genesis G70! Dennis was incredibly helpful from the moment we walked in. He answered all of our questions, took his time explaining our options, and never made us feel rushed or pressured. He worked with us to make a great deal, and the entire process was smooth and stress-free. We came back the next day to pick up our new car, and everything was ready to go. If you're in the market for a new vehicle, definitely ask for Dennis—you'll be in great hands!
Great service
I stopped into the Genesis of White Plains to test drive the GV70.
I left having leased a car after meeting Dennis Carty.
Dennis was a pleasure to deal with. He is personable, knowledgable and shows his customer focus from the moment you meet him.
He had or got answers to all of my questions. His coordination with Tom Tzimoulis regarding the finances was seamless.
Tom is a no pressure type who ensured all leasing
options were presented and discussed so I could make the best decision for me.
Post lease, Dennis has followed up to ensure that I was ... Read More Google - Jun 24, 2026
Must be kidding me after paying for tire and alignment then the lot jockey says he is busy and can’t give me car after 10 minutes he says just wait so this dealership is ridiculous after you pay
I purchased a used 2024 Lexus and had it shipped to me. I later discovered that two locking lug nuts were missing from the wheels and the lug nut key was missing. The tires had to be swapped as the car had only 18,000 miles and the tires are in need of replacement. I was given a clean inhouse inspection report before the purchase.
Very upset and disappointed with Genesis of White Plains. They delivered me a brand new G70 with brakes that squeek and they are not taking care of it. I've never had such a bad experience leasing a brand new car and delivering me one that is not 100% perfect. The delivery man drove the car over 100 miles to deliver it and should have known the car wasn't perfect. I will never buy or lease another Genesis again !!!
I am writing to formally express my dissatisfaction with the service experience I recently had at Genesis of White Plains regarding my 2025 Genesis GV80.
On Monday, December 8, 2025, at approximately 9:55 a.m., I dropped off my 2025 GV80, which had 7,310 miles, for its scheduled 8,000-mile service. At the time of drop-off, the vehicle had no mechanical issues, no warning or service lights illuminated, and was operating normally.
During the intake process, I informed my service advisor, Chris, of two concerns. First, during the first six months of ownership, the 27-inch digital cluster had completely shut off on several occasions before resetting itself. ... Read More Google - Dec 24, 2025
Very rude service department when called to make a valet appointment.
Tried to buy a car from this dealer since they are the closest to house. However, I found the sales rep and sales mgr. to be absolutely the most dishonest, unprofessional car people I have ever dealt with in over 40 years. Any price they quote you, is a lie and they will do anything to try and sell a car. It got to the point where I told the sale guy never to call me again. He begged for another chance. When I said NO, the sales mgr called me and would not stop until I blocked the dealer phone ... Read More Google - Sep 21, 2025
Top quality facility and service. Jeff Symeon great with communication and attention to details with the sale
I will sing the praises of my service advisor, Cristian Florescu. He deserves it. Service was also done fast. They gave me a loaner. Can't complain there.
What I can, and will, complain about is the absurd pricing of a service at Genesis of White Plains. I came in for a standard service for my family's 2023 GV70. Cristian informed me that a full service, which includes an oil change, tire rotation, air filters (engine and cabin), car wash, etc., was $800+tax. The next tier down was $675+tax, and that did not include the air filters. I ended up ... Read More Google - Jul 29, 2025
Update 2025 - Just had a disappointing experience with the servicing department where they changed the policy and the loaner and pick-up/drop-off now claims our address is too far. This wasn't the agreement that we signed when we purchased the car and if they can change the policy and not offer any remediations or support for an alternative, then they don't keep their word in valuing customers and whatever you sign on the contract can be voided whenever they feel like it. We didn't move to another state and didn't even change our address. They also ... Read More Google - Jun 20, 2025
We bought the GV70 back in 2023 and it was a great experience. We got the car maintenance and loaner with no issues at all back in 2024. However, we scheduled for another maintenance since it’s been another year and this time the servicing team said they changed their policy and our location is now too far. This was not written in the agreement that we had signed when we bought the car and they offered no resolution or compromise for the inconvenience, especially since they successfully scheduled the appointment when I called and even sent a email reminder for the ... Read More Google - Jun 20, 2025
Disappointment. Brand new GV70 was delivered with paint damage on door. Service manager began with denying seeing the damage. It was sent to body shop to fix paint damage. I had expected someone from management to be there when picking it. Should have refused delivery. Won't be using them for service moving forward nor recommend them. On the sales side it was a pleasant experience. Unfortunately, that is one and done. Long term I need the service department.
I called in to see a CPO’ed GV70. I will not mention the salesman name. I book an appointment to see it. I drove all the way from Jersey City. Just to find that the sunroof is completely cracked. The salesman then told he knew about it. But never disclosed this issue over the phone. I wouldn't have wasted my time to see a damaged car had I known about this. Very shady business. Would not recommend!
Communication is everything:
And if you like outstanding communication when your vehicle is being serviced, just like myself… Then look no farther than Pepe Auto Groups Service Department, at Genesis of White Plains. Devin and Alex are attentive, professional and are both, definitely men of their words. The two continue to go above and beyond to accommodate you and your needs the best they can every time you come in. The two, are yet another reason, I continue to look no farther, when it comes time to buying a new vehicle, for myself, a family member, or even if its ... Read More DealerRater - Oct 21, 2024
Great cars- worst customer service of all time.
This is a work-in-progress review. I will update it as the Genesis of White Plains addresses the issue.
As of August 26, I still have not received a refund. This is truly unbelievable.
As of July 29, I have decided not to accept the manager's offer. I found the process to be condescending and felt that my time was not respected. I'm pleased to see that my review is prominently displayed now. While many reviews are positive, it’s important for potential customers to understand my experience and how the company handles serious complaints. As an Asian customer, I’ve ... Read More Google - Jul 3, 2024
Great service department the manager Kelly is the best Very helpful highly recommend this service department at genenis of white plains
We worked with Jeff SYMEON on the purchase of our 2023 GV60 Performance. Jeff knows his stuff. He was patient, knowledgeable and made the whole process easy. We appreciated his callbacks after delivery. He spent a lot of time explaining the operation of the car, answered all our questions and was responsive to emails sent once we were home. I wouldn’t hesitate to deal with him again in the future.
It was the most enjoyable, professional, experience I have ever had buying a car. All departments including sales, cash management, corporate all work together as a team to make the process successful!
I worked with Carene to get my 911 Serviced. She took care of everything from the loaner to the warranty work. 5/5 service! I live in Long Island but come to White Plains for anything related to my car. My son is 3 years old and likes to mess with everything and we feel welcomed here by the entire staff. My 911 was serviced near me in Long Island once before but they couldn’t figure out the issue so I brought it here. I would highly recommend.
The best service dealership in white plains.
My car needed its very first service, so it was my first time visiting this service department. I waited with the car and they got the service done incredibly fast. I only waited a little over an hour. Christian was my service advisor and he was very friendly and pretty much explained everything I needed to know about what was going on. Top notch advisor in my opinion. Kudos to the tech who actually worked on the car. I hope to work with these guys for as long as the car lasts.
Outstanding dealership, purchased my 2024 911 two years ago from them. Had it in for normal service several time since purchase. Treated me like a king, took care of my car and washed it. Everyone I dealt with was professional, courteous and kind from the sales department, the service department and parts department. Top notch dealership.
Carene was wonderful, a d the new new service manager Yoselin was ver y helpful. Thank you
they made everything easy. great service
experience is awesome but the actual service sucks! they haven’t found out why my car is leaking oil but continue to charge me👎🏾👎🏾
Great service and friendly staff 👍
Great service, really nice people. 👍
Sarah was great. She guided us throughout the whole process and she worked hard to get us what we wanted. I highly recommend her. She made everything seamless.
We experienced a terrific purchase experience with Porsche White Plains. From the first inquiry, to discussions about the specific vehicle, and finally pricing. All conversation was professional with excellent follow through, answering all of our questions. Very fair trade value. But most important was the very exceptional delivery experience. Great walkthrough of the vehicle and a gorgeous showroom and delivery room. Thank you!!
Always a good experience with Pepe Porsche. John-Anthony always goes out of his way
John Anthony helped me with my transaction. He was a great help, walking me through all the features & making sure all my bases were covered!
Excellent service, as always. Prompt, reliable, consistent, and on time, with great communication. Thank you for caring for my vehicles.
Thanks to service department!!!! Took my car for maintenance and got my car back as promised!! Carene is an excellent service advisor!!!
I recently purchased a vehicle from Porsche White Plains and I can confidently say it was the best car-buying experience I’ve ever had. Sarah and all team was professional, friendly, and truly focused on making the process smooth and stress-free. They answered all my questions, offered fair pricing, and never made me feel pressured. From the initial test drive to signing the final papers, everything was handled with transparency and care. I highly recommend this dealership to anyone looking for a great vehicle
CLASS ACT! Not only is the Porsche of White plains new location state of the art, the service is top notch. They are personable, accommodating and a pleasure to deal with unlike some other dealership service centers. Kudos to all involved!
Why does this ad not have an unsubscribe” option? Without that, this is just Spam. As offensive as the extended warranty ads.
Excellent service! I have known Elliot for several years now and he is awesome. Takes care of every detail with the service for my vehicle. The new building is beautiful!
We love the car and Sara was amazing !
My service experience with Elliott while traveling through New York with my Macan was phenomenal. He addressed my service issue most importantly and did so with great professionalism and attention.
I’m generally very happy with the quality of the service, but this time I was unhappy with the efficiency and the wait time. I did not drop in. I had an appointment for a specific time for a key fob battery change and for lowering the oil level. I should not have been there for 2 hours.
Super helpful and accommodating- this dealership got my 911 Turbo S diagnosed and fixed in just one day!
The tire came a bit later than expected. There were unfortunately no loaners. It should have taken an hour but took more like 2 while waiting. Service is always responsive though.
Best Porsche dealership I have worked with. Great Sales Person, Vincent, who found me a car at a great price in 20 minutes.
vinny was a great ambassador for the dealership. Thank you
Great service! John Anthony was lovely to work with!
Professional, transparent, and timely experience with Porsche White Plains. It’s a beautiful new dealership so the wait was pleasant also.
Outstanding service, from start to finish. The battery in my Cayenne needed to be replaced, and time was of the essence, so I called Porsche white plains. Jenna at front desk was super professional and took me in quickly even without an appointment. Following from there, Elliott was amazing, providing me with frequent updates and getting the issue resolved for me quickly. He was even kind enough to remind me that I was under extended warranty and there will be no charge for me. Superb.
My 2023 Porsche 911 Turbo S has been in their repair shop 2 times due to metal rattle noise coming from rear end/tire area. Both times the issue was claimed to be fixed ( reasons: broken cable clip and engine air cover mounts ) However that was not the case , problem still exist. Not sure it is safe to drive this car as is and do not believe technicians are able to find out the root cause of this problem anymore . Looking to seek to NY state lemon laws at this point. My trust on Porsche brand has not changed. Porsche USA has been ... Read More Google - Apr 24, 2025
Excellent service. Knowledgeably employees.
Service (oil change, inspection and brake fluid replacement) was completed on time and as price quoted. Inspection was detailed and included a tire analysis which stated tires were fine for wear but were nearing aging . Very pleased with the service.
Outstanding client service from Sarah Mendoza in sales. Buying a car can be stressful but Sarah made the entire experience enjoyable. She is professional and efficient and helpful.
Excellent all around
Elliot was very professional and effi
Great experience. Bought a Macan 4 EV. Franco was extremely patient with my questions and ultimately switching cars. Finally, pricing was fair and straight forward.
Thank you for the new car it’s great
They make it really easy to work with them and get service done. Very responsive.
The entire staff was knowledgeable and helpful. The process was very efficient.
They do an absolutely great job.
Extremely disappointing experience. The staff was rude, dismissive, and unprofessional, treating customers with arrogance and disrespect. It was clear they judged people based on appearances rather than providing proper service. This is not the level of professionalism expected from a Porsche dealership. If you value good customer service, I’d recommend taking your business elsewhere.
I usually take my car to Greenwich. I tried this dealer this time. What a mistake. No communication whatsoever. I couldn't get through to anyone including the manager to discuss what was happening with the car. Service rep was awful as well. I ended up spending over $1000 for just 5 spark plugs including labor. Ridiculous. Never again.
The people are good. However, it is frustrating dealing with them because Porsche doesn’t give them honest information. I waited a long time for replacement parts. I was promised delivery many times but was always disappointed.
Booked an Oil Change for 8:30AM with this location, only to find out after 1 hour wait that all their technician were occupied, and they could not tell me when to work on my car after waiting for one hour.
I talked to the guy Donald, who is the Service Manager, and asked him why they would take a 8:30AM for oil change, but no technician is even available to work on my car? For someone paying $600 for an oil change, they should at least staff properly, as I told the service manager I need to pick up kids for their ... Read More Google - Dec 30, 2024
My experience as new customer was not very pleasant. First let me start by saying I took my Porshe for a simple oil change in the morning hours 9am to be exact. I was assigned to a service manager, I won't mention any names due to the fact I'm not trying to get anyone in trouble, the service manager took all my information, took photos of my vehicle and when he/she was done asked me if I was going to wait or do I need a ride, luckily I had a ride so I left the dealership. ... Read More Google - Dec 16, 2024
Very poor service experience. Advisor dud not communicate well and the service work way too long.
This is my first time going in for service and it'll be my last time. Made an appointment in a Wednesday to drop off my car to check on an issue and the car was not looked at till Friday. If that's the case, what was the point of making an appointment. They called me they would need extra time to find the cause which I get that. They did not find the issue till Monday and I asked the service advisor Elliot Seamark for a loaner since I need the car for work. He didn't even ... Read More Google - Oct 22, 2024
Terrible service and experience. After you take delivery, expect no help and zero communication. I waited over 2 months to receive my license plates, and I still haven’t revived the title for my vehicle. Multiple attempts to contact them have been ignored. Worst car buying experience of my life. Go to another dealership.
Unable to speak to anyone to book service. Many messages ignored. Had to do it on line. Arrived at appointed time for oil change, informed 4 people ahead of me. Took over 3 wasted hours! Why accept a “waiting” reservation if already have 4 others booked? There were many times available.
I requested an oil change and the service was not completed. With an hourly labor rate of $300, one would expect standard service requests to be completed to perfection.
Extremely unprofessional customer service. Today when I brought my car for service I was told that even though they knew I booked a loaner car for the duration of the service, they do not have one for me after all. They offered someone to take me to my next destination or wait while my car was serviced. Those options did not work out for me, which is why I booked the loaner car in the first place. I was told that I did not have a loaner car because of a brand-wide cyber attack that happened a few days ago. ... Read More Google - Jun 26, 2024
There was a recall on my Porsche Cayenne E-Hybrid that I had bought at Porsche Larchmont and I had to bring in my vehicle. They provided me a loaner as they said it would need to stay overnight.
I received a text at 9:30am the next day and was told the car was ready for pickup but was in line for a car wash and that they would text me when it was ready. I waited all day and texted them at 4:30pm wondering if the car was done yet. They said the car wouldn’t be ready until after 5... Read More Google - Jun 18, 2024
Outstanding dealership and the sales department was the best ever! Highly Recommended! Superb Customer Service!
I went to service my vehicle at porsche larchmont for a oil filter change snd state inspection, but was told it needed a 40k service even though my car had only 34k on it, i got my vehicle serviced with the oil change but they didnt want to reset my service button because i refused the 40k service.plus i had to ask for my vehicle to be cleaned, even though i had service done. Not professional service
I would definitely choose another dealership to service my vehicle.
Very bad experience my was never touched for any repairs nothing was done but was billed for one hour cost at $314 absoutely wrong best place to aviod for any porshe repairs.
I have never experienced such incompetent and utterly careless and indifferent service. This is over almost 4 years of having my Porsche. Just today after a 60K service, I discovered my gas tank has somehow been locked shut - so I can’t fuel it up. Literally every time I have taken my car in I had a reason to scream - and a couple of times I indeed did lose my temper. They just do not care. Period. And just as a small illustration - this is what my trunk looked like after the service and cleaning!
For the first time in 15 years I had a lousy service experience at Porsche Larchmont. I bring my 911 in annually for an oil change and NYS inspection. Every other year I have the brake flush done. I drive less than 1K miles per year. I dropped my car off at 730am and then I received an automated email asking for approval for a $3k service. It took me an hour to get someone to return my calls and then gave them the OK to change the spark plugs. Then I was informed that they would have to order the parts. ... Read More Google - Mar 11, 2024
Not super responsive. Sporadic communication, not a lot interest in making a deal. No follow ups. One would expect a higher level of service from Porsche. I guess they are doing fine as is. Good for them. Don't expect much....
Price discrepancies / shop around
I have a Porsche cayenne 2020 which needed water pump replacement according to Porsche of larchmont . I have extended warranty on the car . The dealership reached out to the warranty company which agreed to have the car fixed . Larchmont Porsche requested 15 hours of labor time plus the parts . The warranty company said based on their work chart , industry standards and their experience with Porsche , that job ie fixing the water pump is 11.3 hours of labor . Porsche larchmont insisted on the 15 hours so I called the warranty company to find out what their rationale was , and the answer ... Read More DealerRater - Jan 18, 2024
Not a trustworthy dealership. Service Advisor and Manager have no communication skills and provide extremely poor service. Porsche Larchmont is a major disappointment for any Porsche owner.
We did not have a good experience with service area , communication , very disappointing on our first visit to this Porsche site. We have had 6 Porsches over 20 years + ,was worst experience and frustrating to deal with . We have two Porsche’s now, in the market for new cars won’t be coming back. You can call us for more feedback.
Not only was the service experience frustrating, when I went to pick up my car, the hood was scratched. I do NOT recommend this dealership.
I will NEVER bring my car to Porsche of Larchmont to be serviced or repaired again. I’ve brought my Macan there twice in the past 3 months and both times the customer service and communication have left a lot to be desired. They don’t call with updates or a status on what needs to be repaired and how much it’s going to cost, they don’t call to let you know when your car is ready (I’ve had to reach out first on both occasions), and they make repairs without consulting you first. So, if they’re ... Read More Google - Nov 15, 2023
Customer service is lacking in the service department. My car was supposed to be delivered back to me from a simple winter tire swap between 10-11am. I called and texted them when they were 1 hr behind and then 2 hr behind. No one returned my call or texts. Got my car back at 3:45pm. No consideration of their clients time and poor communication about delays.
I had serviced my vehicle for oil leak and paid $3700 for the repair. It seems the leak is still not fixed.
I told the service team. They told me to drop by yesterday so they can check. I told I will need loaner. They mentioned they didn’t have one. But they said you come and atleast we will check it out. Once at the shop they took the car and Ryan came back later saying they don’t have people to look at it. It will be long wait. Either drop the car or schedule another appointment. This is ... Read More Google - Nov 11, 2023
I am not going to post why I am not satisfied. I think a phone call from the dealer to me would suffice.
Brought in my Cayenne for a Y pipe cooling replacement. I was told that the car will be ready for the weekend, so I called on Friday to follow up and when to voice mail, left a voice mail with my info and call me back if we are still on schedule for Saturday nobody got back to me Monday comes I call again I leave another voicemail with my info. Nobody calls me Tuesday I call again. Nobody answers the phone voicemail. Same story Wednesday morning around 830. I receive a text message that my car is ready.
I don’... Read More Google - Oct 14, 2023
Brought my Porsche in due to an oil leak. They kept it for over 3 months, and sent back with same issue. They refused to take it back, because they said we put on to many miles on their loaner, (Which had a water leak. The whole back passenger floor was always filled with water)
Customer service is horrible. The work is worse. Im sitting with an oil leak with fumes engulfing the car when I drive.
Hard to believe this is a High end company.
The reply 4 hours ago stated they did not know who I was, yet we spoke ... Read More Google - Oct 10, 2023
I will start this absolutely horrific review by saying I previously had given Porsche of Larchmont a negative review about my experience but had taken it down after what I first thought was a rush to judgement and the possibility of being incorrect in my assessment. I now know I wasn't even close in what I needed to put into writing for potential customers to see.
My car had overheated on July 13th. I had it towed to Porsche of Larchmont as opposed to my usual service center at Porsche of Danbury because of the location of where it ... Read More Google - Sep 27, 2023
Where do I start hmm, my family and I are expecting so we decided it’s time to upgrade our current sq5 for something bigger and more sporty, my birthday is also around the corner and I’ve always Loved Porsche. We came to the dealership I did not have an appointment but why not just walk in as I was interested in looking at the Cayenne ? The receptionist was extremely nice. She said, I’ll get someone to help in a few minutes. Perhaps we didn’t look the part that this is my only assumption, but why would ... Read More Google - Sep 10, 2023
I have a Porsche that I don't drive often (almost brand new). And thus it keeps failing the state inspection test. After failing the test twice I decided to let the dealer to handle it. However, the inspector at Porsche Larchmont has his licence expired. Thus the inspection can't be done. But the dealer claim the car should definitely pass the test next time after scanning the car for a while. Then I directly drive to another inspection station and only to find that the test is failed for the third time, same reason! This is a one ... Read More Google - Sep 2, 2023
Made an appointment 3 weeks in advance (they didnt have anything earlier), the car was supposed to be ready same day. Without any notice, call or otherwise, car was not ready until 3 days after.
i purchased a porche macan about a month ago from porche larchmont new york and would never go back... we live in connecticut and traveled all the way there to pick up this car because it had all the things we wanted in the car ....our saleman jose to me was totally disorganized .from paperwork to when we went in car for him to go over all car details, he was in back seat of car looking at his cell phone the whole time texting..unprofessional to me especially spending what the cars cost
when we had the car for ... Read More Google - Aug 23, 2023
To say that Porsche Larchmont is up to the pedigree of the Porsche brand would be an understatement. For all newcomers, I would recommend working with Porsche Manhattan.
When my new Taycan needed some cosmetic work done, I priced the work from this location since I live in Westchester and the location I purchased the vehicle from— Manhattan Motorcars. This was the outcome:
- Manhattan Motorcars:
Left a VM, they called me back within 5 mins, asked me to send photos, had a brief convo and was emailed an estimate within 10 mins. They said it would take 7-10 days to complete.
... Read More Google - Jun 9, 2023
to steal
Sales are great Service sucks Very bad in communication Also added too much oil on my service and I have to go back!!!!!
I’d give -5 if the system allowed. If you expect honesty and customer service find another place.
They need better service for what we pay for these cars is insane they never have loaners even when you call a month in advance they are suk
I placed a deposit on already built vehicle in July and was told it would be in by the end of August, then every time I followed up it was another date and a series of stories. The list went on and on. By October I gave up, the vehicle still wasn’t available for sale and no pictures, not feasible explanation yet other vehicles were. Sadly I’ve since been told this is pretty common at Pepe dealerships. Buyer beware.
I’ve had the opportunity to visit this location twice, once when actually interested in buying a car. The first time, The staff seemed to ignore my presence and interest in the cars as I was generally shrugged off when I asked questions. I did not buy a car here, I decided to go to audi instead. The second time we visited this location, we were unsurprisingly ignored as we browsed the collection of porches. Our only interaction with a staff member happened when I approached and opened the door of a new suv to examine the specification sheet. We ... Read More Google - Nov 25, 2022
I had a Porsche Panamera 4 edition 2016. Even after having all my services at Porsche of Larchmont, my transmission failed at 102,000 miles. From what I have heard, if serviced properly this should not happen to this level of a car. So I have to assume that even though I paid for all the services, they were likely not performed. When I brought the car in to change the transmission and repair the AC, the dealership decided to slip in a routine service ($2000.00 additional) even though I had specifically said only to change the transmission and fix the AC because I was ... Read More Google - Oct 28, 2022
